Responsibility for broken LCD TV?

estrellia1304

Hi there,

I have an 32 "LCD TV which is under 3 years old. It has broken down with a power fault. ( I wont name the brand)

Rang manufacturer as I was advised by a company that fixes said brand of TV that they had fixed quite a few of them with the same fault.

Customer support at manufacturer has said that there was only a problem with the 40" version and they paid for them to be fixed and "problems do happen with electrical items". As I do not have an extended warranty" they are not prepared to fix TV. ( I dont agree with having to pay nearly a third of the original price of the TV for an extended warranty), it should come with a decent warranty in the first place.

My TV came only with a 12 month warranty, have just checked one of their support pages with FAQ's and it states

What is the lifespan of a (brand name) LCD TV
Our brand name)........... LCD TVs have an expected life span of 60,000 operational hours.


I get this to be 6.8 years, how can they refuse to fix tv after making such statements.

Any ideas if their statement on lifespan is misleading. I bought this brand because I was told that they were good and reliable.

Esqui

Lifespan could refer to anything - most likely the expected life of the fluorescent tubes. What you will need to do is to contact the retailer you bought it from; but you may be required to provide proof, in the form of an engineers' report that the TV has failed before it could be expected to, and that the fault isn't caused by wear and tear or misuse.

Zandoni

Just been through this myself.

https://forums.moneysavingexpert.com/discussion/2502017

estrellia1304

Thanks for replies.

Engineers report ( which cost me £60) says that there is a fault traced to the main Printed circuit board assembly.
Cost to fix television £282.........................
Tv originally cost approx £450 so if Currys wont fix or repair then I think that it would be better to purchase a new one. ( but not the same brand !!!!!!!!!)

Mankysteve

Read Zandoni post for details but you need to ask the person twho did the report to state whether they belive it was from fair ware and tear/abuse or an fault inherent with the item.

Judas

estrellia1304 wrote: »

Thanks for replies.

Engineers report ( which cost me £60) says that there is a fault traced to the main Printed circuit board assembly.
Cost to fix television £282.........................
Tv originally cost approx £450 so if Currys wont fix or repair then I think that it would be better to purchase a new one. ( but not the same brand !!!!!!!!!)

Your engineer report really needs to give an opinion on the cause of the fault and whether its a wear/tear situation, damaged or inherently faulty through poor manufacture

neilmcl

If its a fault on the MCB then that would point to an inherent fault.

Equaliser123

neilmcl wrote: »

If its a fault on the MCB then that would point to an inherent fault.

Agreed. OP has an engineers report which shows an inherent defect which is very unlikely to be down to "wear and tear" - its a TV for crying out loud.