Fake GHDs bought off ebay

sec79

Hi, when I rang GHD they said they were fake as lots of devices had the same bar code as the one on mine. they person I bought them from on ebay said she bought them from the manufacturer direct. She has agreed to provide a full refund for me, so I won't get back the post I've paid to return the package, but I will the initial postage I paid and amount for the GHDs. I paid £80 in total originally.

i have sent the GHDs back by special delivery.

theonlywayisup

sec79 wrote: »

Hi, when I rang GHD they said they were fake as lots of devices had the same bar code as the one on mine. they person I bought them from on ebay said she bought them from the manufacturer direct. She has agreed to provide a full refund for me, so I won't get back the post I've paid to return the package, but I will the initial postage I paid and amount for the GHDs. I paid £80 in total originally.

i have sent the GHDs back by special delivery.

It is good you have a refund with no hassle, but I have to disagree with you returning the item to the seller. Now the seller can resell to another unsuspecting person.

Ensure you pass the details of the seller to GHD.

pinkshoes

Definitely make sure you pass the seller's details on to GHD! They might even offer you a discount on a genuine pair!

sec79

When I have my refund I will definately pass on details of the seller to GHD. the only thing is it will be my word against theirs, and no I didn't take any pictures before I sent them back.
I see some other people had also bought the same GHD set as me from the seller. I didn't know whether to send them a message to say they have been sold fake GHDs or not.

theonlywayisup

Yes, but you also have the GHD serial/barcode number, or there may be a log of your call to them.

You don't know if the others have been sold fakes. So don't interfere, you could get yourself banned from Ebay.

cyberbob

theonlywayisup wrote: »

It is good you have a refund with no hassle, but I have to disagree with you returning the item to the seller. Now the seller can resell to another unsuspecting person..

Yes but if GHD got funny about providing a letter confirming they are fake the OP could have lost out. If the seller is actively selling fakes not returning one set isn't really going to stop them.

theonlywayisup

cyberbob wrote: »

Yes but if GHD got funny about providing a letter confirming they are fake the OP could have lost out. If the seller is actively selling fakes not returning one set isn't really going to stop them.

Stuck between a rock and a hard place. But now we find out the seller (possibly) has/had more of these sets. I would definately have gone with the return to GHD route.

I would perhaps have asked them to fax confirmation that serial number 12345 was fake. Then sent them back, asking for a more formal letter.

anon_ymous

How about you send them to.TS first, so that you have sufficient proof for PP if GHD wont tell you in.writing that theyre fakes?