Vodafone vs Phones4U - Fed up!!

Sarah2890

theboss4 wrote: »

Im not being funny but you took out a Blackberry storm on a 24 month contract. You said you were unhappy with the phone, why didnt you do some research before you signed up? you have not said the phone was faulty so why should they help you get a different phone.

In my experience going to phones4u was a bad idea because they sell you anything and just want a sale. The people who work in them shops are too pushy.

In hindsight, I should have done more research on the Storm, but I went into Vodafone and the salesman sold it, although he failed to mention that the Storm 2 was being released weeks later. There was no specific fault with the phone, it was just appalling and had to be returned to the store twice to be fixed. Vodafone did actually offer me a new Blackberry, a Bold 9700 although that required signing an extra 12 months on an already 24 month contract, & I just did not fancy that length of commitment, knowing that my boyfriend had already got a much better deal with Phones4U, that's why I went with them...

Ann_S wrote: »

Vodafone and Phones 4U are two separate companies.

Phones 4U sold you an additional line whilst the Vodafone contract was still running which would either need to run its full term or be terminated with a early termination penalty charge.

Phones 4U gave you some cash which was the maximum amount they would be able to give to 'buy out of your contract'. If you sold the contract handset from Vodafone, it would have still not have been adequate to pay off the Vodafone contract.

The additional line was set up by Phones 4U who are a third party retailer who would have then passed on your details to Vodafone to supply the airtime on their behalf.

You were incorrectly advised by Phones 4U and this additional line is not Vodafone's responsibility and there is no reason for Vodafone to communicate with Phones 4U. The dispute is between your boyfriend and Phones 4U.

Vodafone have already been generous to you and removed the add on which you had on the contract.

Contracts cannot be downgraded at nine months, the only alternative is to continue paying Vodafone or pay off the remainder of the contract.

It would have been a lot cheaper to have bought a SIM free phone of your choice and carried on using the Vodafone contract.

Whilst I agree that Vodafone have no responsibility in this exact case, Phones4U still believe that the terms they are selling on behalf of Vodafone are correct, and they are not.. this could be resolved with communication between Vodafone & Phones4U - either as a company or more likely, just the store I visited.

I know NOW that contracts cannot be downgraded, but that is not what I was told by Phones4U. I am a student, I cannot afford £65 a month for two SIM cards, one of which I can't use. I only took out the additional line + Blackberry Curve because I believed that I could downgrade the contract, and in my eyes, this is Phones4U's fault for not giving me all the facts, whether they knew about them or not.

Obviously it would have been cheaper to have kept the first Vodafone contract at the time and got a different phone, but I wasn't made aware that that was an option at the time.

I'm not asking Phones4U for anything extra. I'm just asking them to make sure that I am not left out of pocket because of an error on their part. I appreciate that Vodafone cannot be held responsible, and that is why I am continuing this dispute directly with the Phones4U branch that I visited.