What are these DDs?

rb10

There's no chance that your bank (whether a branch or head office) will be able to give you any more information than the name of the company (as it's written on your online banking), the reference (that shows on your online banking), the amounts of the payments that have been taken, and the address (and possibly phone number) of the company that's collecting the money.

wok_boy

Innerapple wrote: »

That's really helpful everyone.

I've asked in my local bank in the past about these Direct Debits and the bank told me they couldn't give me any more info. Should I ask face-to-face again or can I send an email request?

Sorry to harp on but I'm worried about cancelling a DD I really need. ...If I do cancel something important, is the company in question likely to get in touch to set up the DD again or...?

They will write to you saying that the DD has been cancelled and asking you to setup the DD again, unless you really need the mobile phone insurance then no don't set it up again.

I'd check your home contents insurance policy, your mobile phones may already be covered under it.

silver_shamrock

This wont really help the people who have already been charged by these robbers but it might help those still in the 30 day free period. I set up a new account with dialaphone and got the free 30 day gadget helpline (tmti) included about 3 weeks ago. Still waiting on the welcome letter with the ref code to cancel the contract so i emailed the [EMAIL="vip@tmti.net"]vip@tmti.net[/EMAIL] to tell them i wanted to cancel but didnt have the ref number as they hadnt sent me a letter. No reply so i emailed them again, and again and today was the 6th email to them with no reply. Ive tried ringing the helpline but they are always "currently receiving a high level of calls" I checked to see if there were any new direct debits set up in my bank account but the only one there was 'policy service admin' which is the insurance for dialaphone which ive already cancelled. Apparently tmti wait until the last minute to set up the direct debit and then withdraw the £17.54 before you get a chance to cancel it, crafty gets. So ive emailed consumer direct to let them know about tmti's practises, printed off every email i've sent to them and just contacted my bank to ask if they can stop a direct debit from being set up and glory be they can!! :T So just ring your bank and tell them to stop any direct debits from a company called tmti and they wont be able to steal your money!!!