A hard seed in my weetabix

tinkerbelluk

Also if you are sending it off make sure you get a couple of pictures of it.

Paul1_2

It's much better for them if you send them it for an internal investigation. The alternative is environmental health in your area who would take it up.

I was on a training course with an Ombudsman recently and they told us the story of someone who complained to a company about mouse droppings in a cereal.

They got a very apologetic reply, how shocked the company was, first time it had happened and they would ensure all steps were taken etc.........on the back of the letter was a yellow post it that said............"send standard mouse letter"

Paul1

Wig

I'd photograph it and put it in a clear polythene envelope, stapled shut, then send it (in another envelope with covering letter recorded delivery to them.

Why will you have to do without weetabix? I don't understand?

black-saturn

I wouldnt worry, at least it proves it was made out of wheat surprisingly.

prayi

I spent all afternoon at the dentist who filled in my tooth.Thank god for that it did not hurt.Was feeling sick that i had to drag my 2 children with me.Luckily i am under the free nhs dental as my son is not 1 year old.What kept me thinking was what if one of my little ones had eaten it from my bowl instead of me then????????[And they often do.]
I need to know who i should contact.Any suggestions?I got late at the dentist as i had to wait so did not post the stuff.I did keep it ready though in a zip lock clear bag.Have written a letter to them too.

black-saturn

Did you keep the receipt from the dentists? If it were me I would contact this address with a photocopy of the dentist bill and a photo of the seed if possible. Would be worth the price of a stamp if you get anything back:

Consumer Services
Weetabix Limited,
Burton Latimer,
Kettering
Northamptonshire,
NN15 5JR,
England.

I once broke a tooth on a Weight Watchers toffee. Wish I'd thought about claiming off them now :rolleyes:

prayi

The treatment was free so there was no receipt involved.My son is yet to turn 1 so there is free dental.But i will definitely send it out tommorrow as i am upset.I paid for weetabix and not a hard piece in it.It damaged my tooth so thats irritating plus the thoughts that race in my mind what if????????
I understand that this has to with food quality rather than environmental.........

I have the address.Thanks

Becles

You can't claim for "what if's".

The only recompense would be for losses you have suffered as a cause of the seed in your cereal.

hollydays

Surely the environmental Health Department is who deal with Food complaints?