cancelling 3 network

staceydaisy

how easy is it to cancel 3 network

we took out a contract with the haweii phone and ive never had anything so rubbish in all my life.

lucylucky

How long have you had it?
Is it faulty?
Did you buy it in a 3 shop?

robt_2

staceydaisy wrote: »

how easy is it to cancel 3 network

we took out a contract with the haweii phone and ive never had anything so rubbish in all my life.

You won't get an answer with that amount of information.

How long ago did you buy it?
Where did you buy it?
How long is the contract?
Is the phone faulty?
If it is, have you had an exchange/repair?

staceydaisy

How long ago did you buy it?
Where did you buy it?
How long is the contract?
Is the phone faulty?
If it is, have you had an exchange/repair?

I bought it 6 months ago on a 18 month contract I know??????????

I bought it in a 3 shop I got 2x contract same for my partner. The phone is simply terrible doesnt accept when you touch the screen it goes on the internet all the time it cuts calls out midway through my partners is exactly the same.

I havent had it repaired or exchanged

gjchester

staceydaisy wrote: »

How long ago did you buy it?
Where did you buy it?
How long is the contract?
Is the phone faulty?
If it is, have you had an exchange/repair?

I bought it 6 months ago on a 18 month contract I know??????????

I bought it in a 3 shop I got 2x contract same for my partner. The phone is simply terrible doesnt accept when you touch the screen it goes on the internet all the time it cuts calls out midway through my partners is exactly the same.

I havent had it repaired or exchanged

Your very unlikely to get the contract cancelled. The handset and the airtime agreement are two different contracts.

Your first port of call is to contact the shop you bought it from, they will be liable for a repair or replacment of the device. Sale of goods act should say that if it's within 6 months (you need to check the exact date) then it's considered faulty from date of manufacture.

The shop should repair or replace it ( but it's their choice not yours).

staceydaisy

I will never ever do anything with 3 again I am shocked at there handsets they are terrible maybe because there windows based eh?

I will have t buy me and my partner a new handset open to 3 and use that the contract airtime is ok its the bloody phones there terrible

lucylucky

3 sell the HTC Desire - hardly a terrible handset

gjchester

staceydaisy wrote: »

I will never ever do anything with 3 again I am shocked at there handsets they are terrible maybe because there windows based eh?

I will have t buy me and my partner a new handset open to 3 and use that the contract airtime is ok its the bloody phones there terrible

Sorry can you say why you are not first trying to go to the shop and ask for a repair? There may have been a faulty batch and they will replace it. At the very least they should repair it.

Take the no cost option before you spend money on a new phone.