Change phone mid contract - T Moilbe

pacman_2

My wife is 6 months into 18 month contract with T mobile (on Flext 40). She's not happy with her Nokia phone. ideally would like to change for a better phone (for internet use). what's the process? will she have to start a new contract or pay for a new phone? anyone done something similar? thanks for your help.

gjchester

pacman wrote: »

My wife is 6 months into 18 month contract with T mobile (on Flext 40). She's not happy with her Nokia phone. ideally would like to change for a better phone (for internet use). what's the process? will she have to start a new contract or pay for a new phone? anyone done something similar? thanks for your help.

6 months in and you would be unlikely to get a new phone or a new contract cheaply.
If you want to end the contract there will be a hefty fee (usually cost per month x months left). If you want a new phone T-mobile will sell you one but you'll get very little off it as a subsidy.

You may want to look at PAYG phones on the same network (or [phones that are easily unlocked) and do it that way, or Sim Free phones.

Jon_01

You're only able to upgrade in the last 3 months of a contract as a rule.

You'd either have to buy a T mobile payg or a sim free (as above).

4743hudsonj

I once did something similar 8 months into a contract on vodafone. It took a lot of work.

Basically i was paying £25/m for a SE smartphone(w990? something like that), it was ok for music but its kept breaking and they refused to replace (i wasnt so consumer savvy then) so i asked if i could take out another £25p/m contract along side (both were 18 months) for another phone (cant for the life of me remember what).

So anyways, they obviously allowed that but i said i need discount for it to be financially viable, after a lot of haggling and even talking to retentions(even though i couldnt leave the prospect of leaving in future must have been enough) i got my old contract reduced to their lowest tariff of £5p/m and my new one of £25p/m with my new phone, i ended up selling on my old tariff to a family member for £3 a month so i ended up paying just £2 more for a new phone (plus a new 18 month contract)

In hindsight, i wish i knew about SOGA but it was all worth it.

gjchester

4743hudsonj wrote: »

Basically i was paying £25/m for a SE smartphone(w990? something like that), it was ok for music but its kept breaking and they refused to replace

.....

In hindsight, i wish i knew about SOGA but it was all worth it.

SOGA is irrelevent there and here.

In the OP's case theres nothing wrong with the phone, they just don't like it.

In your case you have no automatic right to a get a replacment if if it breaks. You have the right to ask for a repair or replacement, but it's down to the vendor to make the decision. As long as they are willing to repair the phone then they are correct in the law. They could even replace it with a refurb and that would be OK, as the aim is to put you in the same position as if the fault had not occurred, which would be a 8month old used phone.

SOGA act changed to say anything breaking within the first six months is considered a fault there at time of manufacture, but the fact remains you have no right to a replacment, that choice is made by the vendor, and usually a rapair is the first option you have to take, (and yes even if the phone breaks again and again it's still the vendors choice not yours).

4743hudsonj

gjchester wrote: »

SOGA is irrelevent there and here.

In the OP's case theres nothing wrong with the phone, they just don't like it.

In your case you have no automatic right to a get a replacment if if it breaks. You have the right to ask for a repair or replacement, but it's down to the vendor to make the decision. As long as they are willing to repair the phone then they are correct in the law. They could even replace it with a refurb and that would be OK, as the aim is to put you in the same position as if the fault had not occurred, which would be a 8month old used phone.

SOGA act changed to say anything breaking within the first six months is considered a fault there at time of manufacture, but the fact remains you have no right to a replacment, that choice is made by the vendor, and usually a rapair is the first option you have to take, (and yes even if the phone breaks again and again it's still the vendors choice not yours).

Yes yes yes. i know all about SOGA if you read my post properly, you would see that my phone was faulty but i wasnt so consumer savvy then. Even if it were now i would be arguing for a replacement as if you knew soga properly, you would know it is not the retailers right to choose a remedy and the customer also has a legal say in the matter. There is no specific mention is soga saying its the retailers choice, its merely the method that is neither significantly inconvenient of too costly. If all three methods suit these criteria then it is up for negotiation. (if you disagree, try and find where soga says its the retailers choice;))

Anyways you picked on the least important part of my post, the whole point is you can change contracts with effort and provider permitting so please save your breath as you seem to have wasted it by posting in your own words irrelevant (and incorrect) details about an act i never suggested for the op, i merely mentioned it in relation to my case.

In summary, get off your high horse.