advice needed- dispute over fake wedding dress

BargainGalore

Your far too trusting, dont dispute is a good attribute unfortunately not everyone likes to be honest and above board, sending a fake should really have taught you a lesson even when you then say "which made me think she was up to something"

anderson8 wrote: »

i closed the case as she promised my refund if i closed it, im unfamiliar with the rules of ebay. i feel like a complete idiot who has been totally conned.:(

far2812

Ebay rules state "If you close the case, you can’t reopen it and you can’t open another case for this purchase. Contact the seller directly to arrange the return, the refund or further steps."


How much did you pay and how did you pay ie Paypal?

Bonny1

Hi there, I assume you haven't completed her FEEDBACK? in which case, make sure you leave FEEDBACK telling people she stole your money and the item concerned, and Blacken her feedback. It's all you have left now.. Help others avoid this Seller.

It's a harsh lesson, but one I'm sure you'll not repeat.

Bonny

cyberbob

Bonny1 wrote: »

Hi there, I assume you haven't completed her FEEDBACK? in which case, make sure you leave FEEDBACK telling people she stole your money and the item concerned, and Blacken her feedback. It's all you have left now.. Help others avoid this Seller.

Be careful if you use words like stolen she will be able to get the Feedback removed. Any abuse accusations of theft or mention of ebay/paypal cases and the FB can be removed. Also Ranting Feedback makes the person leaving it look worse than the one receiving.

anderson8

i paid via paypal, the amount of £80.00.

anyhow i have just got off the phone to ebay( i had previously appealed the closed case) they found in my favour and i will be getting all my money back

savemoney

Thats good news hope it all works out for you

anderson8 wrote: »

i paid via paypal, the amount of £80.00.

anyhow i have just got off the phone to ebay( i had previously appealed the closed case) they found in my favour and i will be getting all my money back

cyberbob

anderson8 wrote: »

i paid via paypal, the amount of £80.00.

anyhow i have just got off the phone to ebay( i had previously appealed the closed case) they found in my favour and i will be getting all my money back

Thats great news for once ebay using some common sense. Once you have your money back you can then leave appropriate feedback

masterbrown

Was actually going to say, phoning them and telling them it was closed by mistake seems to work, just when emailing that they seem less helpful.

pinkshoes

anderson8 wrote: »

i paid via paypal, the amount of £80.00.

anyhow i have just got off the phone to ebay( i had previously appealed the closed case) they found in my favour and i will be getting all my money back

That usually works!

As someone else said, when you get your money back, leave appropriate feedback as a warning for others!

iamana1ias

And give eBay a miss until you understand how it works