Miele Washing Machine Problem!

julesgems

I don't know if you can help me here!

I purchased a Miele washing machine 23/4/04 from John Lewis for £799. This came with a 10 year guarantee. ( I have all the paperwork)

My problems began in January 2010 where the machines Fault Lights where stopping the machine from draining.

I phoned Miele and waited 1 week( Unable to use Machine) for an engineer visit.1/2/10 He replaced the Heater element and the carbon brush.

Problem re-occurred waited another week and an engineer visited 10/2/10 He replaced a Module B-S-T-V mrt KD.

Problem re-occurred waited another week. engineer visited 18/2/10. He replaced the Power control unit EDPL.

I was obviously getting upset by this stage so spoke to a customer service advisor stating that would it not be more economical to replace the machine than fit more parts. Told NO! Not entitled.

Problem re-occurred waited another week engineer visited 3/3/10. He replaced a sealing ring and Series wound motor MRT!.

Great News no problems until last week.
Now on a Full 40% wash the machine stops with the Red warning light coming on again saying check drainage. THIS HAS ALL BEEN CHECKED by an engineer.

"Not good timing as I am just recovering from Major abdominal surgery"

Please can you tell me ( or am I going mad) am I entitiled to a new machine or do I have to keep calling out the Miele engineers until the Guarantee expires.

I brought this machine for £799 I could have purchased one for £300 and been better off. To be fair they have changed the parts FREE of charge and thats not my grumble. I just feel that with a good company like Miele it would be more cost effective to replace my washing machine now.

I am at my wits end any advice appreciated.

Regards
julesgems

mikey72

I favour buying a cheap basic machine that I expect to last for 3 or 4 years,
I repair quite a few, and find expensive ones last slightly better, but not twice as long, but can be over four times the price.
Complicated controls fail very quickly, basic controls last forever.
Older machines from over ten years ago, if they are still going, keep going forever though.

I'd push Miele to keep repairing, I don't think they will replace, and if they offer a discount on a new one, I'd refuse for the reasons above.

cyberbob

What does the guarantee say. Thats the first thing to have a look at see what they say and what they are actually guaranteeing. Then you know what you can ask for reguarding the guarantee

I must admit most washing machines I have ever had never last more than 5 years. I think (though others may advise better) that 6 years is the cut off point for saying that an item wasn't fir for purpose (i could be wrong on that_

Esqui

You can certainly pressure them for a replacement, but there's no automatic right to one. To claim anything under the Sale of Goods act, you'd have to claim against John Lewis, not Miele.

julesgems

Thanks for those of you that have replied so far. I have just found Miele's 10 year warranted info. As stated on Services section 2.2 it says:

"If in the opinion of Miele an appliance is beyond repair, Miele reserves the right at it's sole discretion to provide customers with a new appliance of equivalent specification."

I have just drafted a letter to Miele's head office and will let you know how I get on!

Optimist

Esqui wrote: »

You can certainly pressure them for a replacement, but there's no automatic right to one. To claim anything under the Sale of Goods act, you'd have to claim against John Lewis, not Miele.

That's a case I would have no hesitation in advising against. as they are out of time for SOGA

Unfortunately if Meile are content to keep sending out engineers then that is the OPs only option until somebody in Miele realises it is costing them more money than it is worth.

Esqui

Yes, you're absolutely right Optimist. For some reason I read it as it being 4 years old. I think I live 2 years in the past!

Optimist

Esqui wrote: »

Yes, you're absolutely right Optimist. For some reason I read it as it being 4 years old. I think I live 2 years in the past!

I can let you have the winning lottery numbers for the last two years if that is any help :rotfl::rotfl::rotfl:

julesgems

Yep! I will have the winning Lottery numbers please!

julesgems

Sorry for sounding thick here Optimist but what does SOGA mean?

Optimist

julesgems wrote: »

Sorry for sounding thick here Optimist but what does SOGA mean?

Sale Of Goods Act

It gives you certain rights when purchasing goods and things go wrong but not in you case as you are over the time limit