PayPal want £9000

soolin

DELETED USER wrote:

I spoke to PayPal again today (they said they would call me back but never did). They are going to "review" the account again but I have been down that road before and it usually just leads to an email from an address that you can't reply to which states your appeal was unsuccessful.

I'm going to have to ask a friend to set up an account for me because if I can't use eBay my fledgling business will fail and I'll end up in debt. I will probably loose the eBay account due to non-payment strikes too, and with over 500 positive feedbacks it's quite valuable in itself.

PayPal said they would get back to me within 48 hours. If they don't I'll take it up with the ombudsman. It costs PayPal about £400 the instant you do that but they don't seem to care.

You need to think this through carefully. Firstly get someone to pay for your ebay items, that is important if you lose your ebay account you cannot open another one, see my posts above. There will be no point in sorting out paypal only to lose your main selling venue.

Secondly if you allow a friend to open a paypal account in your name then that will probably go as well and you'll end up with a very cross ex friend.

[Deleted User]

steven_garner wrote: »

May help, don’t know the source of the info or how old it is but i copied this from another post some months ago.

Thanks a lot, I will try some of those. When I spoke to then today they swore blind that complaint-response@paypal.com works but I tried it again today and it bounces.

1984ReturnsForReal wrote: »

So who was selling stuff from your address then?

Never did find out. The bank and eBay took care of all of it. They were quite clever in that they changed the email address on my eBay account so that they could get all the emails but I would not. I can only assume that they got into my email account and deleted the change-of-address notification mails.

[Deleted User]

soolin wrote: »

You need to think this through carefully. Firstly get someone to pay for your ebay items, that is important if you lose your ebay account you cannot open another one, see my posts above. There will be no point in sorting out paypal only to lose your main selling venue.

Secondly if you allow a friend to open a paypal account in your name then that will probably go as well and you'll end up with a very cross ex friend.

Yes indeed. I plan to just use their account to clear the outstanding payments which are only a few pounds. I really need to order some parts though but there is little I can do about that.

I have used other people's PayPal accounts to pay for stuff bought on my eBay account and it works without problems even with the account in their name. Occasionally I buy stuff for work on my account with their PayPal address.

Considering PayPal and eBay are basically the same company they don't seem to share much information. Resolving a dispute on one does not resolve it on the other etc.

1984ReturnsForReal_2

DELETED USER wrote:

Never did find out. The bank and eBay took care of all of it. They were quite clever in that they changed the email address on my eBay account so that they could get all the emails but I would not. I can only assume that they got into my email account and deleted the change-of-address notification mails.

In that case I would threaten to sue them back for failing to pass on the information.

Forgetful

ive said it all b4...paypal are the worst on this planet...
they never ever sort anything out... and they are just interested in getting money off u and do not care about anything else!! been a victim...endless callsss... nothing!!!!

patman99

If you set-up another Paypal account, them you should have opened a new bank account to link it to. I have 2 Paypal accounts, but both link to different bank accounts.

[Deleted User]

1984ReturnsForReal wrote: »

In that case I would threaten to sue them back for failing to pass on the information.

Sue my bank and eBay for not passing the information on to PayPal you mean?

They did send me documentation showing the reversed transactions which I passed on to PayPal. I don't know if they actually every caught up with the guy though.

patman99 wrote: »

If you set-up another Paypal account, them you should have opened a new bank account to link it to. I have 2 Paypal accounts, but both link to different bank accounts.

I did do that but the problem is that they require you to confirm the account by sending them some proof of ID. Once they have that then they use your name to link it back to the other account.

As long as both accounts have no outstanding issues I think it's generally fine to have two accounts, but when one gets into trouble they will often link the two it seems. If you read their terms and conditions they state that they can raid one account to pay off alleged debts on the other, or worse still use your direct debit.

My advice is to cancel the direct debit as soon as it has been used to verify the account (you don't need it to withdraw money), or at least as soon as someone opens a dispute against you. You should always withdraw all money from your account as soon as possible because PayPal can and will freeze it as soon as someone opens a claim for 99p on some eBay item they claim never arrived.

I know people who always state that an item never arrived unless they had to sign for it. It's disgusting but it's pretty common. For that reason I bump the postage up on my items to cover sending by signed-for. Even then it can fail - my postman just shoved signed-for packages through my letterbox for about six months.

soolin

patman99 wrote: »

If you set-up another Paypal account, them you should have opened a new bank account to link it to. I have 2 Paypal accounts, but both link to different bank accounts.

As long as they are different types of account , I for nstance have a micro and a premier account and they couldn't be opened unless I used different bank accounts. However if you have two paypal aco!!!!s of the same sort you are in breach of paypal regs and it will catch up with you one day and you'll lose both. They don't need the same bank accounts to link you to two accounts

soolin

DELETED USER wrote:

Sue my bank and eBay for not passing the information on to PayPal you mean?

They did send me documentation showing the reversed transactions which I passed on to PayPal. I don't know if they actually every caught up with the guy though.



I did do that but the problem is that they require you to confirm the account by sending them some proof of ID. Once they have that then they use your name to link it back to the other account.

As long as both accounts have no outstanding issues I think it's generally fine to have two accounts, but when one gets into trouble they will often link the two it seems. If you read their terms and conditions they state that they can raid one account to pay off alleged debts on the other, or worse still use your direct debit.

My advice is to cancel the direct debit as soon as it has been used to verify the account (you don't need it to withdraw money), or at least as soon as someone opens a dispute against you. You should always withdraw all money from your account as soon as possible because PayPal can and will freeze it as soon as someone opens a claim for 99p on some eBay item they claim never arrived.

I know people who always state that an item never arrived unless they had to sign for it. It's disgusting but it's pretty common. For that reason I bump the postage up on my items to cover sending by signed-for. Even then it can fail - my postman just shoved signed-for packages through my letterbox for about six months.

You CANNOT have two accounts of the same type, see here
https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/cps/general/PayPalAccountTypes

PayPal allows members to have one Personal account and one Premier or Business account. However, each PayPal account must contain unique email addresses and financial information.

Clearing your account after each payment makes no difference as they just persue you for any debt, as OP has found out.

As for recorded delivery, if it doesn't work why waste your money using it? I send an average of 100 items a month, adding recorded to that lot would cost me £74 and for what? I'd rather have that £74 in my pocket thank you very much.

arriva

DELETED USER wrote:

Never did find out. The bank and eBay took care of all of it. They were quite clever in that they changed the email address on my eBay account so that they could get all the emails but I would not. I can only assume that they got into my email account and deleted the change-of-address notification mails.

sounds like he/she is someone close to you, they got your email address, ebay... unless you use the same password..???

DELETED USER wrote:

Thanks a lot, I will try some of those. When I spoke to then today they swore blind that [EMAIL="complaint-response@paypal.com"]complaint-response@paypal.com[/EMAIL] works but I tried it again today and it bounces.

try adding " :.p.p.k.4 " (without the quotes and take off the dots between the letters as this clever composer codes "doubledot+p" as a tongue poking face... ) at the end of the email subject when you write to [EMAIL="complaint-response@paypal.com"]complaint-response@paypal.com[/EMAIL]. Add a space between the "extra bit" and the rest of the Subject. Give it a try, you should get a "Your request was received!" message back.
They filter messages by subject.