Probably a very silly techie question

linni

I have two accounts on my computer, both administrators, and when I run Malwarebytes as the main user it takes about an hour, but if I run it as the second user it takes over 3 hours, sometimes as long as 5 hours, even though the second user account is hardly ever used. Does this mean that there is a virus or a problem on the second user account? All the other scans takes roughly the same time.

mr_fishbulb

You doing a full or a quick scan?

alexandera

May be because you might have more files in desktop.

linni

A full scan and there is about the same files on the desktop. Hubby only logs in occasionally to read his emails and doesn't really use it for anything else.

aliEnRIK

Can you post the logfile of the scan? (Open malwarebytes and goto LOGS)

Then goto the 2nd account and run hijack ~

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

linni

logs removed

linni

logs removed

aliEnRIK

ADAWAREs useless, so id suggest uninstalling that
uninstall the ASK toolbar

Id recommend stopping SUPERANTISPYWARE from starting with windows

TICK and FIX these in hijack ~
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: FreecycleMemberBHO - {C3E5E149-27B7-49D1-8420-B02AC52AF663} - C:\Program Files\Freecycle\FreecycleMember.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab

linni

Ok, I've done everything but not sure about stopping superantispyware from starting with windows. I've gone ito general startup and on startup options the box that says " start Superantispyware when windows starts" is unticked. Am I looking in the right place?

aliEnRIK

linni wrote: »

Ok, I've done everything but not sure about stopping superantispyware from starting with windows. I've gone ito general startup and on startup options the box that says " start Superantispyware when windows starts" is unticked. Am I looking in the right place?

Maybe ive missread the log then. If its unticked then thats fine

linni

Thank you, as always, for your help. I'll run everything and see what happens!