arghh

Spikey_2

He should have a receipt to sent it ...displaying price and weight etc etc

juno

I managed to get the royal mail to refund £1.50 that they had incorrectly surcharged, but it was hard work. They also sent me 6 stamps as compensation.

But you need to pay it first to get the item, then try to claim it back after

seabiscuit_2

i had this happen to me - a large parcel had no stamp or sticker on and i had to pay for it, i started a claim via royal mail and the seller sent their proof of how much they paid to send it

i got a cheque back in full within a week from royal mail

of course this only works if the seller co-operates