arghh

chickster_2

my dad put some money in paypal to buy baby a fisherprice linkadoo mobile of ebay so i did i won it for £10 + £4.95 p&p and paid straight away through paypal i paid for this on 14aug.
a card has turned up today saying unable to deliver cos i need to pay £6.31 as sender did not pay full postage
i havnt brought anything else how can they do this what can i do!!
i have emailed them 3times due to the fact its not here and no1 has responded,
they only keep recorded items for a week and payday for me is not till 1st september, money tight at moment how can anyone let ppl do this

matto

If its been sent recorded then the correct postage would have to have been paid because the Post Office would have weighed it themselves.

Start an item not received dispute through PayPal you should then get your money back. Royal mail will return the item to the sender without you having to pay the extra or pay for its return.

chickster_2

do i let them know that theres a card here saying i owe £6.31 p&p ???

aqueoushumour01

I hope this isnt linked to the new postal rates. Im a bit worried cos I sent a parcel on saturday first class recorded and according to the royal mail website it hasn't been delivered yet. I paid the correct postage at the past rates but perhaps they have weighed the parcel using the new pricing structure and think that too little postage has been paid? I'll leave it a couple more days before I worry too much. If they send the parcel back would I have to pay to send it again?

soolin

Items are only subject to the postal charges payable when they are sent, not when they arrive and there s usually a period of grace when charges for underpaid post and packing are not collected.

Anything sent before Monday morning and using the old postage rates will be fine, regardless of when they arrive.

Soo

rose_sparky

On Monday mornings t.v. a Post Office representative said there would be some leeway for underpriced postage until it all settles down.

Contains_Mild_Peril

I'd ask the local sorting office about it. Does it say on the card that it's been sent recorded? If so, then the error would be the PO's and not the senders, so if you make enough fuss (politely, of course) they should waive the excess postage charge.

chickster_2

the person from ebay has finaly got back to me saying she posted it as a parcel on friday for £5.31

my fee i need to pay is £6.31 which is inc £1 handling fee how could it of gone through postal place not with postage on it??

she now wont get back to me about what am i supposed to pay this and be out of pocket??

grrr
rant over lol

frivolous_fay

Stamps fell off?

Dan29

If you post things at a Post Office now they stick on a sticker, not stamps. That could easily have fallen off. I wouldn't pay the postage; surely the sender should have proof that they paid, and so the Post Office should admit that it was their fault?

frivolous_fay

Just seems like a funny coincidence that OP is being asked to pay the entire postage price + the standard fee of £1. Almost as if there was no postage on the item at all... :eek:

We sometimes use slightly grainy, matt plastic packaging at work and it's shocking when you realise how easily self-adhesive stuff peels off. As for stamps...!

Haven't seen anything here confirming that the item was sent recorded.