Nescafe Collection product recall - vent

makeApoint

Just a vent & hope this might help anyone trying to claim a refund.

After reading newspaper articles on the recall of 100g jars, found from Nestle website the recall procedure is to call a freephone number.

Numerous attempts on the line - either engaged, or if lucky to get through only to be greeted with an automated message telling you to call back later because they are too busy.

The automated messaged now changed to say use 'contact us' link on their website.

So I did this and got a response saying for customers with more than 2 jars to send the jar lids to their free post address as well as the best before dates, batch id, & where you bought them.

I have 5 jars - 4 unopened and 1 partially consumed. I will be sending them the 5 jar lids in a packet, hopefully they will compensate me for the cost of packaging too! I have taken a picture of the 5 jars laid across my table with the lids taken off on the side to show clearly the tin-foils are still attached on 4 of them. Will be sending them this photo if they claim not to have received my well-wrapped package!

Since I have already mentioned to them in the origianl email of the number of jars I have including the batch ids, I don't think I can change my claim and split this into multiple claims using more than 1 address. :mad:

JustWonderful

can you not just take them back to where you bought them?

makeApoint

Nope.

I don't mind swapping 2 jars of 100g for 1 jar of 200g. But only option is to contact Nestle and follow their procedure.

Hence the vent!

Freddie_Snowbits

Freddie to the rescue

PDF Document here
https://www.nescafe.co.uk/Upload/pdf/Press_notice-approved_FINAL.pdf

Phone
0800 58 57 59

You may need adobe acrobat to read document. Affects 100g jars

makeApoint

The earlier version of this document only mentioned the freephone number to contact. Neither did it state anything about jar lids for 3 or more claims.

starlights

Now what to do with the coffee?
I have a carrier bag with the contents of 30 jars of Alta Rica. The lids are going back to nestle, the jars have gone to recycling (that's ok as that is what usually happens) BUT I just can't bring myself to put this in the bin. It must be good for something I've been told not to put it on the compost. Is it not a miracle remedy for something i.e. wood stain to get rings out of tables? Please post any suggestions.

dacouch

This was featured on BBC Watchdog last week, you can watch the episode on iplayer http://www.bbc.co.uk/iplayer/episode/b00slmnh/Watchdog_27_05_2010/

pulliptears

starlights wrote: »

Now what to do with the coffee?
I have a carrier bag with the contents of 30 jars of Alta Rica. The lids are going back to nestle, the jars have gone to recycling (that's ok as that is what usually happens) BUT I just can't bring myself to put this in the bin. It must be good for something I've been told not to put it on the compost. Is it not a miracle remedy for something i.e. wood stain to get rings out of tables? Please post any suggestions.

this is grounds, not instant but some could apply

1. Soften and add shine to hair. When washing your hair, rub coffee grounds through wet hair and rinse. For brown hair, coffee grounds add highlights.
2. Use coffee grounds as an exfoliant for skin. Pat on skin, massage over skin, rinse.
3. Add coffee grounds to your skin mask beauty routine.
4. Make homemade tattoos (temporary) with henna and coffee grounds.
5. Fertilize plants. Old coffee grounds are nutrient-rich for plants that thrive in an acidic soil.
6. Add used coffee grounds to the pots of indoor plants.
7. Work used coffee grounds into your garden soil before seed planting. After your plants start to emerge, work in coffee grounds near the plants. Used coffee grounds are said to repel snails and slugs as well as adding nutrients to the soil.
8. Increase your carrot and radish harvest by mixing seeds with dry coffee grounds before planting the seeds.
9. Use coffee grounds to repel ants.
10. Keep cats from using your garden as a kitty box by spreading used coffee grounds and orange peels throughout flower beds.
11. Deodorize a freezer. Place a bowl with used coffee grounds in the freezer to remove unwanted odors. Add a few drops of vanilla to coffee grounds.
12. Rub coffee grounds on hands to get rid of smells from chopping or cutting up pungent foods.
13. Make a used coffee grounds sachet. Fill old nylons or cheescloth with dry used coffee grounds. Hang in closets to absorb odors.
14. When you need an abrasive cleaner, coffee grounds can be used. Be careful of any surfaces that might stain.
15. Remove furniture scratches with wet coffee grounds.
16. Got a fireplace? Sprinkle wet coffee grounds over the ashes to keep from becoming engulfed in the plume of dust ashes create when you need to remove them.
17. Dye fabric, paper or Easter eggs. Simply add used coffee grounds to warm water and let sit a bit to create a dye.
18. After you give your dog a bath, rub coffee grounds through the coat of your pet. Coffee grounds are said to repel fleas.
19. Keep bait worms alive by mixing coffee grounds into the soil before you add worms.
20. Grow mushrooms on old coffee grounds.

starlights

WOW You really can do lots with coffee. Shame this is granules. Repelling ants it is then. Thank you pulliptears

GemJar_2

Coffee is an effective deodorant. you can boil it and pour it down bathroom or sink drains that might have a bit of smell, or probably anything that you’d like to deodorize.

frivolous_fay

Hm, perhaps the Nestle boycott went a step too far?