Sky+ box conveniently failing

renegade

You really went around it the wrong way didn't you?
"I SWORE" at the operator, "I ARGUED" with the SKY operator!
Not the way to get anything done from SKY.
You need to be POLITE at all times , STATE your complaint and ASK if there is anyway they can HELP you. This will get them LISTENING to you and be more sympathetic with your problem.
I always use this approach and believe me it gets results.
I had the same problem as you, sky replaced my problematic SKY + box with a recon.
This broke down after 1 week.
They agreed to replace it, and they even came on a Sunday morning to do it. I now have a brand new SKY+box and am very happy,especially as my old one was coming to the end of the warranty.
I sent a message of thanks to all concerned to show my appreciation, and at the same time added that I was very disappointed that they had refused to cancel my HD channels as that came with the package in the contract.
Today I received an E mail from SKY saying that my HD would be cancelled as from next month, they have also given me reduced subscriptions for the next 3 months!
You can't get better than that can you?

I love my SKY!

tanit

The same thing happened to me with 2 of the Sky+ box's. The first one went after 13 months - got a reconditioned one which cost £65 and it went after 5 months. They are rubbish and made of cheap and shoddy components.
I cancelled my Sky subscription after 10 years with them because of lack of customer service and poor equipment - bought a Humax Foxsat which is way classier than Sky.

davieg11

Moneymaker wrote: »

The Thomson problem has been known about for years. Anyone with a Thomson Digibox that still appears to be working is on borrowed time and you can be sure that, if you ever have to switch it off, after it cools down it won't work properly again.
http://www.google.com/search?hl=en&q=Thomson+faulty+Sky+Digibox+Power+Supply

As for compensation, jem16 has the right idea. Sky quite often give something like half-price movies for 6 months if you WRITE them (not phone) a brief letter explaining (not complaining) the problem. Tell them that you'd like compensation in the form of a subscription reduction (if that's what you'd like).

What about Amstrad boxes? I have had mine for 8 months and for the last 6 weeks I have been getting Failed Rec:Technical fault - , Failed Rec:Clashed and Recording cancelled. I pull out plug and box will work for about a week then get same errors on recordings