COmplaint about a Virgin cable installation

crookedmouth

spike7451 wrote: »

Take photo's,print them & then mark the boundery & cable route on them.When I worked for NTL/VM,we used to have Quality checkers that went around installs,then when they got rid of them,we used to do them.
Now even tho VM use contractors the is a Installs Director/Manager or Contractor Liason Manager who works for VM in your area.

I'd find the nearest office location to you & then send them a letter with the photo's enclosed.(The's also a link on that page for submitting complaints)

Thanks again, Spike. I took photos a while back. I'll send them in my letter to the Customer Care centre in Swansea though rather than to the regional office.

spike7451

crookedmouth wrote: »

Thanks again, Spike. I took photos a while back. I'll send them in my letter to the Customer Care centre in Swansea though rather than to the regional office.

Ahh...You're in the Celtic Region,which is Scotland,Wales & where I am,Northern Ireland.
If you have problems,I may be able to get you the name & address of the installs manager for your area.

crookedmouth

spike7451 wrote: »

Ahh...You're in the Celtic Region,which is Scotland,Wales & where I am,Northern Ireland.
If you have problems,I may be able to get you the name & address of the installs manager for your area.

No - SE England! The Swansea office address is their national Customer Care centre I believe.

PS - I've just had a phone call from their local team who have promised me a visit from their Inst Manager in the next 48 hrs. Progress? We shall see.