PC World

daveham

Take it back and stand your ground. The item is not fit for the purpose it was bought for.

Try to be polite at first, but be prepared to up the ante if needed.

Choose what time you go carefully. A busy time means you will have to wait longer to be seen, but once you get to the front of the queue you will have lots of impatient people behind you and they may cave in quicker to stop them from getting upset by waiting and to stop you causing a scene in front of them.

Otherwise go in 30mins before closing and keep at em until they get fed up and want to go home.

Thirdly you could confront the person that sold it to you. They may do the decent thing and admit the error, but if they deny it, and a manager is called then the manager is put in a no win situation because he basically has to decide which one of you is wrong or lying.

Mainly - do not take NO for an answer - they are in the wrong.

The most important thing is to start off calm and polite, because if you start off angry and drop down to being calm, it looks like you are backing down.

Opt for a refund if possible, they if you choose to, buy the product you want seperately. It saves having multiple receipts with "exchanged product" written over them, and your warranty will start over from fresh.

Altenatively, having got a refund, go into the shop the next day, go to the bargain bin section, and see if your laptop is there, and how much it has been reduced by for being used and missing packaging.

gaming_guy

daveham, you can only post certain links in your signature, and more info can be found here

daveham

gaming_guy wrote:

daveham, you can only post certain links in your signature, and more info can be found here

thanks, sorted.

violetta

Be prepared for Customer Services to try to fob you off around three times - after their third attempt to get you to leave quietly, if you stand your ground, they usually get a manager who will sort your problem out to your satisfaction. I have found this when dealing with a problem ranging from Currys through to the library assistant at the local library.

Violetta

DonGotti

Thanks for the tips guys..especially about going before the store is about to close. Went and got the laptop that i originally ordered brand new. At first they were only willing to ofer £20 off a DVD Re-Writer, but I stood my ground and they eventually yielded!

Cerenia

alicetiny wrote:

when we bought our pc we paid cash and they wanted our name and address hubby said no im paying by cash ,they then said they needed it incase we had to bring it back,hubby then said well ive got my reciet if we need to bring
it back that will do ,they got really arsey with us ,they reconed the reciet wasnt good enoughon its own what a lot of rubbish

Receipts DO fade easilly you know, and tear, and are easilly misplaced. I don't see the harm in leaving an address for sheer peace of mind! My OH and a mate of his work in DSG, and they hate the idea of letting anyone purchase anything of high value without leaving a address for security - I had a mobile phone receipt that faded completely after 4 months.

Fraserca

They want the address so they can mail you a ridiculous offer of breakdown cover insurance just before the year's guarantee runs out.

Its done for marketing reasons so they can target the suckers, make up a profile on you and hopefully get you to buy more overpriced boxes, nothing else.

sarabob

Fraserca wrote:

They want the address so they can mail you a ridiculous offer of breakdown cover insurance just before the year's guarantee runs out.

Its done for marketing reasons so they can target the suckers, make up a profile on you and hopefully get you to buy more overpriced boxes, nothing else.

Absolutely.

If ever they ask for a name and address, I simply ask to see a copy of their entry in the data protection register (something like this one for DSG group) - this shows you exactly what they are allowed to do with the information (in this case, trading/sharing information on 'personal details', 'Family, Lifestyle and Social Circumstances', 'Financial Details' and 'Goods or Services Provided' for example). Chances are they'll give up at this point, although the "it's part of our procedure" or "we just need it for our records" excuses will occasionally pop up. The response "with all due respect, unless I can see a copy of your data protection register entry I can't be sure that my details will be used for what you say they will" tends to work, even if it's only to get the manager out.

Alternatively, the postcode SW1A 1AA works well :rolleyes:

deanos

To be honest the receipts they use nowadays do fade easily at least if you are on the system you can proove very easily you bought something from them

Fraserca

Ah - not being one to subscribe to a conspiracy theory readily or to actually believe that the interests of DSG Group could possibly be contrary to mine.

I would therefore hesitate to suggest that the use of fading receipts for items which are subject to at least one year's warranty and after sales service could possibly be a way of avoiding legal responsibilities..

No I would never suggest that ......

I know that for VAT purposes I should keep records for at least 7 years. So how can they issue receipts that fade in a year or so ?