help - o2 are ripping me off

_Andy_

The OP would have been better off re-writing the complaint, being specific about what they're wanting (i.e. the end result of presumably a refund, rather than a transcript).
The mention of the MP is a complete waste of time.
Also saying "I'm going to cancel ASAP" isn't going to do them any favours.

evilsheep

sporedude wrote: »

They should have told you it needs to be kept on for a minimum of 3 months, thats because in extreme circumstances it can take up to 3 months for roaming charges to be given from the other network, and if it was taken off it would charge you the full roaming costs

Not according to their website.

"A one month minimum term applies."

evilsheep

*UPDATE*

Just had a call from O2 complaints department and spoke to possibly the most polite, most helpful customer service assistant ever! Long story short, he apologised for the 'bad' customer service I'd received from the first CSA (who sold me the bolt-on), and from the CSA I spoke to yesterday (who should've dealt with the complaint fully and at the very least passed me on to a supervisor rather than just pass on the O2 Complaints address). After an extremely full apology listing the ways that O2 could've improved my customer service experience, thus avoiding my complaint being made, he said that my account would be credited with the amount I'd overpaid on my next bill.

So, I'm now very impressed with O2 customer service and will not hesitate to recommend them in future. Pity they can't sort their 3G service out - they'd be perfect then! Hope the OP has her problem sorted out too.

*edit*
Just to add, my email to the complaints department just listed the facts - what I'd asked for, what I'd been told by both CSAs, and what I expected as a resolution (a refund of the over-charges). I didn't threaten to leave or anything - just cold hard facts.

lucylucky

I left o2 because of their terrible customer service, but glad you got your issues sorted.