Dealing with customers from hell

[Deleted User]

Annisele wrote: »

I don't know anything at all about Botox, but I would imagine that at some point you're going to get a client who thinks you can make her look 17 again - and she's going to be disappointed.

My guess is that your insurance company is just being cautious regarding the letter wording. Some people's instinct when dealing with a miserable customer can be to say something like "oh, I'm so sorry, I can't imagine how that could have happened, let me fix that for you". If your customer is a professional complainant - they do exist! - then the 'I don't know how that happened' can easily get twisted into 'the nurse admitted that she had no idea how to administer the injections'.

From the insurance company's perspective, you might be great at dealing with Botox but bad at dealing with professional complainants. I suspect that they just want to make sure that you don't make life difficult for yourselves by allowing her to manipulate you into saying/doing something you shouldn't.

(And as somebody who knows nothing about Botox - surely if your wife had only stuck injections in one side, the woman would have noticed at the time? Surely you can tell whether you're being injected with something or not - or is your wife just that skilled ).

Yeh. Thats what I dont understand. Its obvious she did inject in both sides or she would have known. Of course, if you were trying to short cut someone and use less botox to save some money you'd probably just put less in evenly. It'd be dull to do one side.

But, yes, the thing is everyone reacts differently to it. You never can tell.

We're now wondering, since she obviously didnt listen about the followup appt, whether she folllwed the advice not to lie down for 2 hours and instead lay on that side of her face? Its impossible to tell.