am i entitled to a full refund

Equaliser123

wealdroam wrote: »

I think Mankysteve was suggesting it might have been some sort of confidence trick that you sometimes hear about.

:beer:

Maybe. But without more details, it is premature to go to the Police. I'm sure TSD will point OP in that direction if appropriate.

bbelt

phlogeston wrote: »

Under the Cancellation of Contracts made in a Consumer's Home or Place of Work, etc Regulations 2008 your father has 7 days to cancel the contract and receive a full refund.

Put the cancellation in writing and send it recorded delivery.

under these regs your old boy should have been given cancellation rights AND instructions on how to cancel (usually a slip to send).

if he has not received this or not been notified of his cancellation rights then it is a criminal offence.

let your local TSD know - a recorded delivery letter woudl still suffice in cancelling the contract and receiving your full refund to which you are entitled.