Misold a car ,faulty turbo.And lying Salesmen

harrypeps

Hi al,first of all apologies if youve read this over in the motoiring section but its consumer advice im after and not a discussion on which cars are the best and how to drive them.

Two week ago we test drove an 56 Audi A3 1.9tdi 80k ,thought thats a funny noise sounds like a police siren in distance.

"That's normal "replied the salesman from a reputable dealership. "Thats the turbo, thats what they should do." "Thats a good turbo"

Never driven a turbo diesel but still unsure.

"Dont worry we will get it checked out for when you pick it up "

Unsure but still went ahead and picked it up.

"We've checked it and weve taken it to Audi and they've checked it .Theres nothing wrong "

"3 months warranty youll be fine" or 2 years at £400 (not worth the paper its printed on

"Dont worry"

"You'll be fine "

We bought it.....thats the car and the !!!!!!!!

Week later the noise is doing our heads in although the car seems to be running ok. Wouldnt know if performance is affected as its how we bought it !

We've had two independant , experienced mechanics look at it (one Audi specialist).Contacted another two,(one a turbo repair specialist).

"Its not right " and such answers came the reply from all. Parts inside are worn causing the excessive noise.It wont be long before complete failure

Took it back to the dealer today who say "they had checked it ".
"Nowt wrong
Its a high mile car and things wear . They wear from the day they're made.
We can't replace everything on a car thats worn"

They'll take it back to Audi next week for another look.

They say nothings wrong but if there is we're only covered up to £500.

So were stuck with a faulty turbo or we put alot of money towards them repairing it (£500 - £1000 ?) and in all honesty I wouldn't trust them to do it right anyway.

The salesman and his colleagues say thats how they should be and four expericed mechanics say its not.

Highly cheesed off right now ,is it faulty ?(YES) ,has it been misold ?,have they taken it to Audi or will they take it ?

Am i a pillock for buying it ? Please don't, i know the answer !

Cheers in advance for any replys regarding where i stand legally

harrypeps

UPDATE

Took it upon myself to visit the Audi dealership to see if it had been there and checked.

Guess what. It hadnt. No record on their system

Is it booked in for next week as arranged ?

No,nothing booked here.

Set off to dealers in a calm ,reasonable state.Yeah right

Asked if it had been to audi .Yes was the reply .But ive just been myself .

Backpedal time do you want to meet the bloke who took it.Why should i believe him your all liars

Is it booked in for next Weds? Yes .
But its not according to Audi .Please check.
Oh no its not

The set of lying,decitful ,dishonest b******S

Booked in with Audi for two weeks and im taking it and waiting with it


Hope Audi are unhappy that a dealership is using their name and reputation to convince customers to buy potentially fualty cars

Chimpofdoom

I'm going to take a wild guess and believe there's no paperwork to say this garage sent the car to Audi?

If they did they would of course have a report from the visit.

harrypeps

I asked them and guess what ? None at all .

Should have asked initially but you sort of take these guys at there word .

somethingcorporate

A second-hand car salesman? Can you not see the irony in your statement???

harveybobbles

somethingcorporate wrote: »

A second-hand car salesman? Can you not see the irony in your statement???

Were not all scumbags. Most are, but not all...

Anyway, it sounds like the vanes are coming off the turbo or possilbly oil pressure problem.

If the garage dont want to play ball and are lying thu their teeth then I suggest you take it to an Audi garage and pay your self for their opinion on what they find wrong (Might charge upto an hours labour, but could be worth it in the end).

Then go back to the selling garage with this info, but stay polite and kindly ask them to sort it out as the car isnt fit for use under the SOGA. But keep the SOGA's to your self until it gets nessy

mikey72

harveybobbles wrote: »

Were not all scumbags. Most are, but not all...

Anyway, it sounds like the vanes are coming off the turbo or possilbly oil pressure problem.

If the garage dont want to play ball and are lying thu their teeth then I suggest you take it to an Audi garage and pay your self for their opinion on what they find wrong (Might charge upto an hours labour, but could be worth it in the end).

Then go back to the selling garage with this info, but stay polite and kindly ask them to sort it out as the car isnt fit for use under the SOGA. But keep the SOGA's to your self until it gets nessy

Push to get the car fixed at the Audi garage, and if it costs you for the report, claim it from them. If they won't pay, use the small claims court.
Personally I'd be rejecting the car for a full refund now. (including the cost of any Audi report as well)

harrypeps

Many thanks for reply guys.

Evans Halshaw have it booked in at Audi on thursdayand they say that they are paying for the report.

I'm Taking it down to Audi and I'm staying with it until its been looked at, explaining to Audi exactly whats going on .

I hope they will be as annoyed that their names been used like this.

If the turbo is making noise and something is broken inside it BUT the car still drives is this classed as unfit for purpose.

They say its just wear and tear

ie worn brakes ,worn tyres ,worn exhaust .Servicable items ?

A Turbo ? damaged internal parts but working ?


Many thanks again

The_Pedant

Just thought I'd comment that a friend of mine has a diesel VW GT (so a similar VW/Audi chassis) that makes a similar sound around the rev range that the turbo kicks in. All of his friends have commented on it, but you only hear it from time to time. He drives it hard too from time to time & has had no problems with it in the 2 years or so he's had it (and he's done maybe 45k miles in that time).

Most of the time we don't hear it as we're talking or there's some music on, so it not like it's a loud sound that it makes. I know there's other issues here but just thought I'd add that anecdotal note.

Freddie_Snowbits

harrypeps wrote: »

Am i a pillock for buying it ? Please don't, i know the answer !

You have answered your own question. I would see your doctor and ask for a elevated limb reduction therapy. Should stop your hads getting into your pockets so quickly in the future.

harrypeps

Cheers for that

but i need them to dip back in and buy a new turbo