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Natwest Mobile phone insurance delay after delay!

hoffmeister · 2010-05-19 08:27:08

I lost my phone on 26/04/10, phoned vodafone to cancel my sim and then reported my phone lost to natwest. They told me to fill in a form they will send me and send a proof of purchase of my phone, then on receipt of the form they will have an outcome of my claim within 5-10 working days. I sent my form and proof of…

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fubar_2 Posts: 123 Forumite

20 May 2010 at 9:41PM

My wife had this hassle with lloyds when she lost hers,

They first declined the claim saying that she couldnt explain how or where she lost it (in pocket on min gone the next) lets face it if she knew how and where she lost it, it wouldnt be lost would it :rotfl:

threatened them with the ombudsman 2 days later claime was approved, 4 days later replacement phone provided just keep pestering them.

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Natwest Mobile phone insurance delay after delay!

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