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HTC phone broken and orange being unreasonable

2»

Comments

  • reehsetin
    reehsetin Posts: 4,915 Forumite
    1,000 Posts Combo Breaker
    DCFC79 wrote: »
    you sure about that, if the brother didnt buy it from cpw then theres no contract between the OP's brother and cpw

    yes
    they get paid from the manufacturer for warrenty repairs

    I've taken loads of handsets there to be repaired as there is a repair centre down the road from me and their turn around is 4-24 hours usually!
    Yes Your Dukeiness :D
  • reehsetin
    reehsetin Posts: 4,915 Forumite
    1,000 Posts Combo Breaker
    Nonesense! Take it into a shop personally and ask them to have a look, then lodge a nice complaint with orange with the threat of reporting to trading standards.
    I can guarantee that wont help, no one in store is technically trained they will not be able to tell you anything about the fault and how/when/where it will be fixed as all faults are now dealt with by CS
    stores have no influence over the CS process
    Yes Your Dukeiness :D
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