Why is it that EAs never...

Made_Without

have the full details about the place they are showing you around!
Today I saw 7 properties - 4 different agents
None of them could tell me how much the ground rent / service charge was for any of the properties
None of them could tell me how long the lease was "long" doesnt tell me anything

They never have keys to / know which garage is with the place
Which spot is allocated parking... I even had one today who didnt know which garden belonged to the flat.

They all say the standard "call the office' - which seems to be closed before 5pm even on a Saturday. I got through to a person in one and they too said that I would have to wait til Monday - seems this information is stored in one persons head (rather than centrally on a computer that all staff can look up)

AAAAAARRRRGH!

C*F

shane42

you went on a sat
its weekend dweebs

Made_Without

But don't most viewing happen on the weekend?! I work during the week- well into the evening (unfortunately )

I just don't get why they don't print out the details in full - why give me a leaflet with half the info

And even weekenders - surely all they need to do is check a database or something

C*F

boomerangs

Chocolate*fish wrote: »

have the full details about the place they are showing you around!
Today I saw 7 properties - 4 different agents
None of them could tell me how much the ground rent / service charge was for any of the properties
None of them could tell me how long the lease was "long" doesnt tell me anything

They never have keys to / know which garage is with the place
Which spot is allocated parking... I even had one today who didnt know which garden belonged to the flat.

They all say the standard "call the office' - which seems to be closed before 5pm even on a Saturday. I got through to a person in one and they too said that I would have to wait til Monday - seems this information is stored in one persons head (rather than centrally on a computer that all staff can look up)

AAAAAARRRRGH!

C*F

You must realise that EA's are nothing but unqualified wide boys. Customer service isn't paramount in their minds, rather shafting their customers for every penny they can.

DVardysShadow

The reason is that the EA is liable for any errors. And the EA is totally reliant on vendors who may or may not be trying to pull the wool over everyone's eyes.

So for this information, you need the useless HIP which everyone says is a waste of time and everyone will be glad to see that back of. Oh wait, perhaps it could be useful after all. Never mind, clang, consigned to the dustbin of history, you'll need to get about 7 weeks into the buying process before you get to the bottom of this sort of question.

david29dpo

Have you looked at the HIP?

Doozergirl

That's what I was going to say - HIPs are useful on leasehold properties! You will get all of that info from the HIP...

Doozergirl

If you're really keen over the weekend, you can spend £4 and get a copy of the lease from the Land Registry website.

Made_Without

Estate agents dont bring along HIPs to the viewings

If it was a simple case of just taking a look at the HIP - when I call the office, someone there should be able to take a look and give me the answer re: leaselength and service charge
- most dont still seem to have them ready and at hand once an offer is placed.


Also, I personally dont feel I need all the info contained in a HIP at 1st viewing - I do however need to know charges and length of lease to start factoring value / price.

C*F

Made_Without

Doozergirl wrote: »

If you're really keen over the weekend, you can spend £4 and get a copy of the lease from the Land Registry website.

I'd hope anyone who is looking at spending so much money would be 'keen' and the fact it's the weekend - well that's the only time I have!

Land Registry website is closed on Sundays.

C*F

Made_Without

DVardysShadow wrote: »

The reason is that the EA is liable for any errors. And the EA is totally reliant on vendors who may or may not be trying to pull the wool over everyone's' eyes.

So for this information, you need the useless HIP which everyone says is a waste of time and everyone will be glad to see that back of. Oh wait, perhaps it could be useful after all. Never mind, clang, consigned to the dustbin of history, you'll need to get about 7 weeks into the buying process before you get to the bottom of this sort of question.

Exactly - which is unacceptable.
C*F