is it true that if there is a car incident even if

Deals_2

it is not our fault that the insurance company will consider this as our fault until this is sorted? we are having major issues with more than insurance company and it has caused us nothing but headache. from logging wrong info on us etc etc...thanks in advance. any tips appreciated and has anyone else had problems with this company?

LeeSouthEast

Until blame is apportioned I believe both parties are held 'at fault'. My girlfriend has only just had a claim resolved in a similar fashion (in her favour, thankfully).

vaio

Yep, the initial position will generally be to hold both at fault until they have assessed the circumstances.

Having said that if you feel they are not dealing with your claim properly then you are at liberty to formally complain which I suspect will concentrate their minds

Treadway1

I had a similar problem a few years ago when I was knocked off my motorbike by a woman reversing out of a parking space. The claim took so long that my insurance policy came up for renewal before it was sorted. The renewal cost discounted my 5 years NCB as I had an outstanding claim and so the premiums were extortionate. Luckily though, as soon as the claim had been settled in my favour, the Ins. company had to refund me the difference between what I was paying and what it would have been with my NCB. They didnt want to, mind you, but I eventually got it out of them!

Deals_2

whilst all this is going through? it is just that more than which goes to india are a nightmare and very inefficient!

Treadway1 wrote: »

I had a similar problem a few years ago when I was knocked off my motorbike by a woman reversing out of a parking space. The claim took so long that my insurance policy came up for renewal before it was sorted. The renewal cost discounted my 5 years NCB as I had an outstanding claim and so the premiums were extortionate. Luckily though, as soon as the claim had been settled in my favour, the Ins. company had to refund me the difference between what I was paying and what it would have been with my NCB. They didnt want to, mind you, but I eventually got it out of them!