We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.
T-mobile stole my money!
Ok my contract ended 11th April of last month. I have moved onto another contract with O2 and haven't used the sim from T-mobile since the end of March.
I got a bill through today for May of £15 (the normal amount). I phoned up and they said that I had to give 30 days notice that I wasn't going to go into the 19th month of a 18 month contract! I got it cancelled but they wouldn't give me a refund for May. I phoned up the company about 2/3 weeks before the contract ended about switching my number over (I decided not too they were charging me for it) and they NEVER told me about this, even though it was made perfectly clear I was going to a different contract. In fact I was never told about this.
I need help!
I got a bill through today for May of £15 (the normal amount). I phoned up and they said that I had to give 30 days notice that I wasn't going to go into the 19th month of a 18 month contract! I got it cancelled but they wouldn't give me a refund for May. I phoned up the company about 2/3 weeks before the contract ended about switching my number over (I decided not too they were charging me for it) and they NEVER told me about this, even though it was made perfectly clear I was going to a different contract. In fact I was never told about this.
I need help!
0
Comments
-
You get a PAC code or you send cancellation in WRITING. its in your contract that this is how it was done, if you did not follow it it means you didnt give notice and your contract carrys on, you needed to give 30 days notice in writing at the start of month 17.Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
Your contract didn't end as such, you just finished the minimum term. After which it drops to a months (30 day) rolling contract.
As with just about every type of contract you have to give a notice period, in this case 30 days.
They didn't steal anything, they took the money they were entitled to under the contract.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.3K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.9K Work, Benefits & Business
- 617.2K Mortgages, Homes & Bills
- 175.7K Life & Family
- 254.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards