Faulty TV 14 months after purchase from pixmania

Oopsadaisy

pi55mania more like it......woeful customer service.

Wrt section 75 and paypal....try it; the response differs for different ccs's.

Above all never, ever use cr4pmania again...and tell everyone you know how awful they are.

masai_2

Got this email from pixmania this morning... I really hope it doesn't take 3 weeks just for the report.

Dear Mr. XXX,

Following your request to return your product to us, we are pleased to confirm that we received your package on .

Our after-sales service has carried out checks concerning the contents and status of your product, and we have now registered your product as returned for the following reason: After-sales service product.

You'll find details concerning your returned product below:

We wish to inform you that your product has been sent to the manufacturer for technical testing. The results of which will be sent to you within 21 working days.

We hope that this information answers any questions you might have concerning your returned product.

If you have any further questions, please feel free to contact us.

Best Regards,

James Felix
Customer Service Director

masai_2

Oh and this one arrived before the one posted above. I don't like the wordings as it sounds like they will hold me to ransome if they deem it was accidently damaged, which it was certainly not!


Dear Mr XXX,
Thank you for your review.
I have been reviewing your file and can see you are confused about the warranty details of your television.
[FONT=&quot]All products sold by us come with a manufacturer’s warranty. The period and coverage of this warranty is defined by the product purchased and the brand. [/FONT]
[FONT=&quot]Normally, you will have one year warranty with the manufacturer and one year with Pixmania. In the event that you have problems within the second year, we ask that you return the product to us and we will send it to either our technicians or the manufacturer for testing.[/FONT]
[FONT=&quot]In all cases, PIXMANIA will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, damage from external sources (shocks, accidents, electricity current fluctuations etc.) [/FONT]
[FONT=&quot]In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. [/FONT]
[FONT=&quot] Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only.[/FONT]
[FONT=&quot]Your television has not yet been received in our warehouse therefore it has not yet gone for testing. Until this time we cannot provide you with the details you have requested regarding cost of the repair.[/FONT]
[FONT=&quot]I apologise for the delay and confusion you have had in acquiring the answers to your questions, we strive to answer all requests accurately and promptly. [/FONT]
[FONT=&quot]Please do not hesitate to contact me, and I would be more than willing to discuss any questions you may have.[/FONT]
[FONT=&quot]Kind regards[/FONT]


[FONT=&quot]Best regards[/FONT][FONT=&quot][/FONT]
[FONT=&quot]Pixmania Mediator / M!diateur Pixmania [/FONT][FONT=&quot][/FONT]
[FONT=&quot]Kym Grima[/FONT][FONT=&quot][/FONT]
[FONT=&quot]Pixmania[/FONT][FONT=&quot][/FONT]
[FONT=&quot]FOTOVISTA[/FONT][FONT=&quot][/FONT]
[FONT=&quot]43-47 av. de la Grande Arm!e[/FONT]
[FONT=&quot]75217 Paris Cedex 16, France[/FONT]
[FONT=&quot]FAX: + 00 33 (0) 170 80 72 23[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]E-mail : [EMAIL="n.rasmussen@pixmania.com"]k.grima@pixmania.com[/EMAIL][/FONT]

masai_2

TV arrived back yesterday all fixed and ready in time for the world cup!
I guess I should count myself lucky!

Thanks everyone for your input, have learnt a lot of useful information about consumer rights.

Oopsadaisy

this miracle [pi55mania sorting something out] will be due 100% to the set manufacturer and have nothing whatsoever to do with cr4pmania.

Rest assured that this decent response is merely an aberration and normal useless service will be resumed immediately [imo].

masai_2

lol yeah I dont think I'll be using them again any time soon or in the distant future!