How to sign up to NTL (newbie question)

MercilessKiller

Ah ok will go through it all this weekend though

As for payment is it auto direct debit? as I dont want to pay by that as its gna be paid by about 4 students!

cheddar

southpaw wrote:

do not sign up with ntl , they are the worst company i have ever had to deal with. they are totally incompetant and i would advise any potential new customers to look elsewere for a reputable isp. at present they owe me £402 and have done so since jan06. despite 34 phone calls to there customer service i am still waiting .i have now contacted otello (isp ombudsman) and if you research ntl on internet you will find other horror stories there too.
please look elsewere for a decent isp

Yet I have had a nightmare with BT, I know other people who have had a nightmares with other providers so that would leave us all with the choice of no-one......

donglefan

In order to activate your account, they send round a technician to set up your cable.
When you place your order (about 2-3 weeks before you want the service)you would fix this appt for the day you want service to start, and pay from that date.

donglefan

Mine was auto dd; don't know that it has to be. Ask CS?

king_of_the_penguins

I have about 6 mates at work who have NTL and everyone of them has problems, billing problems, connection problems you name it and the customer service is so bad it is ridiculous. I used to use them a few years ago and will never go within a country mile of them now, do yourself a favour listen to the horror stories and take heed.

MORPH3US

Touch wood, not had any problems with NTL myself yet!

M

atro1

Must admit I have had few problems with NTL, and with a little patience with CS its always been sorted to my benefit.
I do use ntlhell and there is a lot of help from there.
http://forums.ntlhell.co.uk/
I have had no reason to speak to NTL's CS for a year or so until recently, and I was very surprised a. you now have to pay for the call.and b. its support is now an Asian call center!
I have had NTL for about 10 years with phone,BB and TV package and really had no problem.

So you pays yer money and takes yer choice.

MercilessKiller

End of the day I have no choice. NTL IS the best option for studnets. And all the students I know who have used it have had NO problems...

Put them 2 together and the statistics say I should go with it!

SqueakyRat

MercilessKiller wrote:

its ntlhellworld.co.uk

The one that's not owned by NTL is NTLHell.co.uk or CLICKY !

They provide a lot of information relating to NTL whether you're having problems or praising the service. There's a lot of NTL staff who are registered on the site and will often you very good advice and help when you ask for it.

mrsyorkie

i'm with NTL and have the phone and broadband and have had no problems with them. the only thing i did have a problem with was the cable television(hence why i haven't got it anymore)...

the cable television switch off and be out of service practically everyday and be off for hours. when i received the bill, i refused to pay it all because of this, and they did credit me for the first month, but after that they refused and i had to pay for a service i wasn't getting.

so... phone & broadband are ok, but STAY AWAY FROM THE CABLE TELEVISION!!!