Are Comet not honouring its guarantee?

colann5

I bought a laptop from Comet 7 months ago, which came with a 12 month guarantee. Last week my battery started to die after about 10minutes. Now it will not charge at all. Comet have stated that the 12 month guarantee does not cover the battery, only the laptop. Surely this cant be right. This was not mentioned on purchase, do I have any right to claim for a new battery. Any comments please???:o:cool:

Weirdlittleman

A battery is a consumable.
7 months down the line you have next to no chance of pursuading anyone that the battery should be covered.

McKneff

As weirdlittleman says, a battery is a consumable, the same as tyres on a car.

It'll be in your terms & conditions somewhere. Sorry

Foggster

I would contact the manufacturer. I fully get the "consumable" thing but 7 months for a battery is not very long is it. I am sure if every lappy battery was packing up after 7 months there would be quite a fuss made.

I would write to the manufacturer and ask for their opinion.

I take it that you have tested the cable and that its not at fault and not recharging the battery?

zorber

The rechargable battery should last for several thousand charges this will be stated in the instructions some where. Hence it should last longer then 7 months. The battery appears to be faulty and you could argue it is not durable or fit for purpose or of satisfactory quality.

I would expect the gaurentee to cover this after all if the battery wont charge the the laptop is faulty as its doesnt work.

Take advice from CAB

I would be perhaps even trying my luck in demanding a full refund if they wont do anything about the battery as the laptop wont work with out it and making a scene in the shop. But i certainly wouldnt be happy with being fobbed off like this.

I am sure the manufacturer will resolve this for you and replace the battery but its up to comet to deal with.

jones.ci

Batteries become steadily less and less effective, but shouldn't totally cease to function in less than a year. Last time I bought a laptop (a Dell) it came with a 2 year guarantee for everything except the battery, which was 1 year.

There's a difference between an aging battery and a broken battery - yours sounds broken.

CharlieBilly

My Dell laptop battery is 3 years old admittedly I dont charge it up every day and I got slightly better battery

Jakg

zorber wrote: »

The rechargable battery should last for several thousand charges this will be stated in the instructions some where. Hence it should last longer then 7 months. The battery appears to be faulty and you could argue it is not durable or fit for purpose or of satisfactory quality.

I would expect the gaurentee to cover this after all if the battery wont charge the the laptop is faulty as its doesnt work.

It's a consumable - it should last for years, yes, but by law its considered a consumable and so has a 6 month warranty.

You can use a laptop with a dead, working or missing battery on the mains.

Making a scene in the shop because your wrong wont change that...

Would i be happy if it died after 6 months? No. But theres nothing they (legally) have to do. I'd contact the manufacturers first - but failing that a new battery is only £20 or so.

stugib

Jakg wrote: »

failing that a new battery is only £20 or so.

OT, but where are you thinking of for that price? We need a new one for our Sony laptop but it's ~£70 for anything that's official or doesn't ship from the Far East.

vyle

The other thing is that battery life will vary with how you use it.

My manager the other day had me research the terms of laptop manufacturer warranties, because Toshiba, for instance, don't cover the actual chargers because they class them as "consumables."

However, the wording of the warranty mentions within "reasonable use".

We forwarded our findings to one of the higher up managers to take a legal look at the situation from the perspective of the SOGA, because if Tosh won't cover the items under warranty, but we replace them, that's £70 a time at LEAST for some chargers and batteries. If that's the case, it isnt worth selling the products.

Take a look in the warranty booklet OP to see what the exact wording is.

williham

Jakg wrote: »

It's a consumable - it should last for years, yes, but by law its considered a consumable and so has a 6 month warranty.

You can use a laptop with a dead, working or missing battery on the mains.

Making a scene in the shop because your wrong wont change that...

Would i be happy if it died after 6 months? No. But theres nothing they (legally) have to do. I'd contact the manufacturers first - but failing that a new battery is only £20 or so.

What law states that consumables have a 6 month warranty?