missold a contract with Orange? URGENT HELP NEEDED!

gtfc1986

Last week i rang Orange as a new customer and was offered:

A free HTC Desire, 500mins, unlimited texts and internet (and that any usage over the limit wouldn't be charged) for £32.50 on an 18 month contract which i was delighted with. They didn't have any stock so the girl i spoke to said she'd call me back to sort everything out when stock came in.

A couple of days later she called again and told me it was £30 per month. Great i thought until after i had hung up when i realised she hadn't told me the length of the contract on this call. I rang back and asked about the contract length to which i was told was 24 months. I explained that on my first call to orange, i made it quite clear that i wanted an 18 month contract. She told me she'd made a mistake and that it was £32.50 again.

i got the phone yesterday and this morning i've logged onto Orange's website and looked at 'your account'. This says that i'm on the Dolphin 30 plan with 500 minutes on a 24 month contract. If this is correct then i'm furious. What should be my next step?

Guys_Dad

You have at least 7 days to return the phone and cancel the contract. You can also ask for the terms to be changed to what you want but demand a copy of the new term in writing or send the phone back

gtfc1986

When i called them i was told i would be put on the Dolphin 40 package for £32.50 like i agreed.

I was then called yesterday whilst at work and told this would cost me £37.50 which is not what i agreed. The advisor didn't ring me back and was unavailable when i called them. I'm furious now and really need some advice please

swilliam

gtfc1986 wrote: »

When i called them i was told i would be put on the Dolphin 40 package for £32.50 like i agreed.

I was then called yesterday whilst at work and told this would cost me £37.50 which is not what i agreed. The advisor didn't ring me back and was unavailable when i called them. I'm furious now and really need some advice please

Send the phone back and cancel the contact. I doubt you will sort out this mess in 7 days with written proof.

This kind of selling is getting rife with the mobile networks, they're all trying on. its just that some ( Vodafone spring to mind ) are worse then others.


There are better deals out there for the Desire that dont involve all the Orange kak and branding that bogs the phones down.

gtfc1986

It's over 7 days since i've had it

Where do i stand?

Jon_01

Have you called Orange CS and checked what the system says you're on? The website isn't always up to date (you could be on a 24 month contract reduced to 18, that that might not show correctly on the web).

If it is wrong, ask for a team leader and get them to go through the notes on your acc and see if that sorts it out.

matty538

As above I have an Orange internet dongle, Iv recently had terrible internet speeds even though there are no faults reported and I can see the mast from my window, so they reduced the amount I pay, fair enough.
Its a 12 month contract, however my online billing shows it as an 18 month contract, so online isn't always right.

conja21

Unfortunate as it is, its your fault for not checking the terms. When the woman rang back, she offered you a completely different plan and you went for it. You had 7 days to change your mind but you didnt act quickly enough. Ring 150 again and let them know your problems, I'm sure they'd be willing to help you out!!