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orange network issue

p1tse
p1tse Posts: 980 Forumite
Part of the Furniture 500 Posts Combo Breaker
have been told having asked that my local reception drops to no network at home, which means i can't use my inclusive minutes and therefore increase cost in BT bills

is there anything i can do to complain and maybe seek some refund or reduced plans etc.?

Comments

  • DarkConvict
    DarkConvict Posts: 6,338 Forumite
    1,000 Posts Combo Breaker
    Network is generally guaranteed at your home address where the contract was taken out (so if you moved house then no).
    However a term in contracts is that mobiles are not guaranteed to work inside buildings because buildings do a great deal of signal blocking due to their materials. So if your phone works outside your house then again, probably not.

    If it is a recent drop it maybe a maintenance issue, give orange a call and they should be able to check the mast, or send someone into your area to test the outside signal.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
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