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lightspeed panel

Has anyone managed to complete a survey for them recently? The last few I have been sent I get a message saying that I paused before the interview was completed and can't access again, although it was the first time I have tried accessing it.

I sent them an email and got a reply saying it might not recognise the ID used the access the survey, or their might be a technical error, but it seems to be happening with every survey recently.
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Comments

  • Luckyone
    Luckyone Posts: 23,016 Forumite
    Xmas Saver!
    Yes its been like this since Jan for me. I like you sent a message & they said the same thing to me. They also said they have sorted out the problems on one survey so try it again & yes you guessed it I got the same error message again & again every one
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  • MinniMe_2
    MinniMe_2 Posts: 1,611 Forumite
    your not the only one!

    I emailed and they said it was because they blocked my user ID as I logged in from a PC that wasn't my home PC and they thought it was unsafe. I explained that this was my work PC (which believe me with who I work for its more safe than my home PC) and they said teh unlocked my acc but I'm still having issues!
    New surname New start!
    Total Debt - [STRIKE]£9999.09 [/STRIKE]now 7633.16 23.66% paid off
  • nhoneymonster
    nhoneymonster Posts: 165 Forumite
    Not just me then. Shame about the problems as it used to be a good survey site. Surely they will notice they are not getting as many responses to the surveys if others are having the same problem?
  • Luckyone
    Luckyone Posts: 23,016 Forumite
    Xmas Saver!
    sent me a new survey today & still that darn message :(
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  • daisy_jean
    daisy_jean Posts: 311 Forumite
    PPI Party Pooper
    Yeah, I had that problem with a survey today too :(

    Never had a problem before, until then!
  • I've give up with them tbh, moved on to toluna and mysurvey, not if theres any others any can recommend?
  • chickaroonee
    chickaroonee Posts: 14,678 Forumite
    I've had that a couple of times too.

    Main problem I'm having with them is not crediting my points account with every survey I do, I've emailed them twice about this but can't get a sensible answer from them. Not sure whether to give up with them to be honest, don't see why I should answer surveys for free!

    too many comps..not enough time!
  • MinniMe_2
    MinniMe_2 Posts: 1,611 Forumite
    cashstrapped - what is mysurvey
    New surname New start!
    Total Debt - [STRIKE]£9999.09 [/STRIKE]now 7633.16 23.66% paid off
  • MinniMe wrote: »
    cashstrapped - what is mysurvey
    libra10 wrote: »

    Already doing surveys on there thanks though :beer:
This discussion has been closed.
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