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First Direct - Is this a record?

pimento
pimento Posts: 6,243 Forumite
Part of the Furniture 1,000 Posts
in Budgeting & bank accounts
Mr. Pimento lost his FD VISA debit card on Thursday. I called First Direct at lunchtime on Thursday to report it lost and ask them to send him a new card.

It arrived on Saturday morning, less then 48 hours after I'd called them.


I love First Direct... :T
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair

Comments

  • Toe-Jam
    Toe-Jam Posts: 1,554 Forumite
    Coventry BS are this fast also, its great service. Santander on the other hand take about 3 weeks !
  • Bloomberg
    Bloomberg Posts: 665 Forumite
    pimento wrote: »
    Mr. Pimento lost his FD VISA debit card on Thursday. I called First Direct at lunchtime on Thursday to report it lost and ask them to send him a new card.

    It arrived on Saturday morning, less then 48 hours after I'd called them.


    I love First Direct... :T

    That is very impressive, I have always maintained that HSBC/First Direct are the best by a country mile.
    Money is a wise mans religion
  • MrTomato
    MrTomato Posts: 771 Forumite
    Lloyds are quick too. Next day if you phone early morning.
  • dzug1
    dzug1 Posts: 13,535 Forumite
    10,000 Posts Combo Breaker
    pimento wrote: »
    Mr. Pimento lost his FD VISA debit card on Thursday. I called First Direct at lunchtime on Thursday to report it lost and ask them to send him a new card.

    It arrived on Saturday morning, less then 48 hours after I'd called them.


    I love First Direct... :T


    Good service - but I'd be worried they were prepared to talk to you about his card.
  • RHB
    RHB Posts: 33 Forumite
    One of my relatives was over in Europe from the States and had lost his cards in Belgium, was coming up to London to stay with us so Friday evening 6-7pm he rang round the card companies. A new Mastercard delivered next morning at 11am by courier! (just as he was leaving to do tourist stuff in Central London!)
  • rb10
    rb10 Posts: 6,334 Forumite
    Halifax have done the same for me in the past, I had fraud on my CC on Thursday afternoon, they phoned me straight away to let me know about it, and then cancelled my card. The replacement card arrived Saturday morning.
  • [Deleted User]
    [Deleted User] Posts: 2,175 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    dzug1 wrote: »
    Good service - but I'd be worried they were prepared to talk to you about his card.
    I would have thought that would be fine. If you find a card, you can call the number on the back of the card and report it found. They'll ask you to destroy it, and send a new one to the cardholder.
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