ppi and trust deeds

di3004

tvaddict wrote: »

thanks so yu have no idea why they need a credit agreement of no relevence then?
so annoyed with them accept 2 small ones but swithering on 2 large ones
dont think me gonna get this if i am honest
thanks

I am baffled to be honest, but maybe there is a reason for this.

I think you will be okay, but if not it will be their own fault to incur further charges to themselves if you take them to the FOS, as they would have to pay £500 out to them for them going as far as investigating and upholding your complaint.
So it would be in their favour to resolve all.;)

di3004

tvaddict wrote: »

hi there
fed up now
email them every day
get same story still waiting
gonna move to next step could you advise me please
thanks very much

What on earth are they doing???:mad:

I would copy the email to the Chief Executive Officer the same time, they tend to get back then.
[EMAIL="Eric.Daniels@lloydstsb.co.uk"]Eric.Daniels@lloydstsb.co.uk[/EMAIL]
or com

Fingers crossed X

di3004

tvaddict wrote: »

hi
as i said i emailed cheif excutive
i rang loyds today as i got a mile from them saying they coudnt respond to me by email any more so i did just that
to be told they could not discuss it with me as it was a high profile case
i am like whats that
he said well you have been in touch with the cheif executive
so a final response is in the post today to you and he wont tell me what it is
have i blown it ?????/
i was rather abrupt as they are well over the 8 weeks i said it like it was
help!!!!!
thanks

Hi there

I think you will still be okay, hopefully you will receive this in tomorrow's post, and do not worry, I think LLoyds are used to abrupt customers lol.:D

Good luck and its good that they are dealing and resolving the 2 for you.:beer:

Oops there are 4, good luck with the other 2 as well (sorry missed that bit)X

di3004

tvaddict wrote: »

hi thanks for your reply
but is the cheif ex used to people emailing him do people do it
they posted it this afternnon they recon next week?
think it will go one of two ways
hes either annoyed at me and digging his heals in
or pays up to get rid of me lol
you know of anyone thats emailed the cheif ex
thanks

Yes I have always copied all my emails to eric every time I emailed customer dept.
Wasn't it me that gave you his email details? lol.

I would not worry and I'm sure more will be done if they know he is involved.:)

di3004

Oh and after being given an offer, and emailing the CEO, they then changed it to an upheld reclaim, so it did actually help on all 3 of my loan ppi reclaims, going through the CEO as well.;)

tvaddict

yes you did give me addy thanks very much

di3004

tvaddict wrote: »

yes you did give me addy thanks very much

That's okay, not a problem, but I would not worry about the CEO, they are there for a reason and must make sure the staff are doing their job properly, I'm sure they do not want to FSA on their backs any more than they have now.;)

di3004

tvaddict wrote: »

speechless today
received an offer today from lloyds totalling
5 grand wow
however it does say on the slip that i need to return and accept
the money will be paid into my account
not got a lloyds account anymore
will this matter
will i put in my rbs account details
helpppppppp
very happy
ty so much

Wow well done and Congratulations! :T:beer::j

The acceptance slip should give you the opportunity to write down the bank of your choice of where you want your money refunded.

Does it ask for these details on yours?

When you send, post by recorded delivery, and email them
[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]
Tell them you have signed and returned the acceptance slip, and ask when you should be receiving your refund, normally they say 21 working days after they receive your slip, so if you post by recorded delivery keep a check on when they received it, via Tracking - Royal Mail Website.

Again Well done!:beer:

di3004

tvaddict wrote: »

heres what it says
i mrs xxxx accept the offer made by lloyds tsb insutance of a refund of my loan insurance premuim as set out in my offer in full and final settlement of my complaint
i understand that this payment will be made to my current account
sort code.................
account number................
account name...............
worried now as not got llloyds account
help please

Right, email them or ring them as soon as you can, the tel number should be shown on the letter you received, explain to them you no longer have this lloyds account and for them to send you an updated acceptance so you can add your own details, or ask if they could pay you the amount by cheque.;)

It will be sorted out, not to worry.:)

They will not mind doing this, and many have had to do the same. X

di3004

tvaddict wrote: »

hi
called them up
they said no problem just fill in any bank on the slip
whoo hoo
thanks so much for you help
off to post office

Brilliant :T:T
Well done tvaddict.:beer::D;)