The tech guys (pc world & currys) steer clear

lollylot

I recently took out the tech guys package from PC World and would advise anyone else to avoid it.
I have been mis-sold the package (£6.99 in store payment and then £6.99 per month ongoing), in store the sales assistant said it is for 'any' tech questions of difficulties, when I called about an issue the tech guy said its only to get PCs / laptops up and running and not about ongoing questions.

The packaging clearly states it is for any issue, when I repeated this to the tech guy he was really rude, shouting at me down the phone and told me 'if I don't like it....'. I asked to speak to his manager who wasn't any better. I suspect it was a colleague and not really a manager. The tech guy then said he would try to help me, though he had to go to windows help first (well I can do this for free myself).

My call took over an hour and the problem is still not resolved, not even to this day they said they would call me back. This was about 3 weeks ago. I have reported this Currys / PC World by phone to customer services department and after being on hold for 45 minutes, going through the events I was told to email in. I have now sent the same email twice and still had no response so finally one week ago I sent a formal, written letter in the post cancelling my subscription with copies of the email - but still no contact from anyone.

I am being charged for this service, already paying one month and about to pay the next through direct debit and I have got nothing from it, I may as well have thrown the money out the window for all the good I have received from it. No one has made any contact with me and I am paying £6.99 per month, for abuse, no help and no one to turn to.

What is my best course of action now?

Alt

cancel the package for starters

BillTrac

In these days of internet forums etc I cannot belive anyone gets taken in by this type of (non)service.

OP...I would cancel your agreement straightaway, then post your problems on the techie page where someone is bound to be able to help you

penrhyn

OP you would get much more help by posting your questions on this sites techie forum, and yes cancel your policy.
BTW What was your problem?

aliEnRIK

Cancel the direct debit then post your techie questions on here

And (a bit late I know), all the main posters on here are WELL aware of the extremely poor service PC World have

debitcardmayhem

:beer:cancel it , ask here , make donation to my favourite charity any pub you like

balloo_2

Asked the Techie guys in PC World for advice one time on which part i would need for the problem I was having (just like the people do on here) and he told me "Did you buy the computer from us" I said the computer was bought before PC World came. Then he said "If you didn't buy it from us i can't help you" Then I said to him if thats your attitude I cant buy anything from PC World again And I have never been back to PC World. I was going to spend money with them but just didn't want to buy the wrong part. I hope you get a reply to your email as they didn't respond at all to mine. :mad:

JasX

lollylot wrote: »

The tech guys (pc world & currys) steer clear

yes we all know already, do a quick forum search on the subject

esuhl

It sounds like "The Tech Guys" may have breached their contract with you by not providing support and/or not returning your calls/emails. If this is the case, I would instruct my bank to withold any future Direct Debit payments to them.

I would then write a letter to their head office or customer service address requesting a full refund of all fees and threaten to take them to court if the refund isn't forthcoming. (I would consider very carefully whether to actually sue them though - maybe check the small print on the contract and get some legal advice from Citizens' Advice first...)

Lil306

As stated above, best advice is always free. Especially on this forum, you get ample amounts of it in all categories. I'm a convert to this site, can't stop using it

debitcardmayhem

Lil306 wrote: »

As stated above, best advice is always free. Especially on this forum, you get ample amounts of it in all categories. I'm a convert to this site, can't stop using it

Surely not Andrew Bet you still have your Haynes 306 manual for real emergencies