Where do I complain about a company spamming me?

Abbafan1972

I have been assured by Next that I have been removed from their mailing and yet I still keep receiving there newsletters.

The unsubscribe link at the bottom of the email doesn't work.

I would be bothered really but I've been assured by email, by about 4 people that my details have been removed.

Is there a governing body I can complain to about this?

Lil306

Abbafan1972 wrote: »

I have been assured by Next that I have been removed from their mailing and yet I still keep receiving there newsletters.

The unsubscribe link at the bottom of the email doesn't work.

I would be bothered really but I've been assured by email, by about 4 people that my details have been removed.

Is there a governing body I can complain to about this?

Ombudsman / Complaints department?

You can also set their email as junk/spam, if enough people do it they'll be blacklisted

Strider590

Just set up a mail rule in Outlook/whatever, to delete mail from that address.....

fiddiwebb

This is on the Next website, have you tried this and are you leaving enough time for them to comply?

Keeping in touch with you

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We want to keep you up to date with information about new ranges, special offers and improvements to this site.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via [EMAIL="dataprotection@next.co.uk?subject=Security and Privacy Enquiry"]dataprotection@next.co.uk[/EMAIL], quoting Security and Privacy Enquiry.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

Mr_Oink

It's funny how enraged folk get with marketing email of the 'mainsleaze' variety. It sure is seriously bad for customer relations.

The last time I spotted next spamming, they were kicking out via:

gate.next.co.uk[82.3.48.129]

This is where it gets *really* Mickey Mouse as '82.3.48.129' belongs to NTL/Virgin Media and complaints for this range are handled through:

http://www.virginmedia.com/netreport
but it's a mixed lot.

Without seeing the headers from the mail you are getting, it's not possible to say just who to speak with, but I can tell you this for free. In the UK you *can* get someone like Next to stop this digital anti social behaviour in a number of ways. Follow any opt-out link first. If that fails send them a recorded delivery letter telling them you consider it to be harassment and they must stop. If it still continues you can take the extreme step and report it to the Police. Whilst they moan about it, under the 'Protection from Harassment Act' and 'Telecommunications Act' they can issue Next with a warning and ultimately prosecute. If it is a course of action that distresses you it's reasonable to call it harassment.

Next came onto my radar after ordering a pair of school trousers. I was literately inundated with phone calls and emails from them despite refusing to opt-in for such marketing. It took a number of phone calls and letters to get it to stop, but that said they called again on Friday.

The most effective thing you can do to any 'legitimate' operation that abuses your personal data or spams you is simple. Never spend a penny with them again.

Antispam

I tend to direct all mail via gmail account there spam filters are quiet good and if they still get through you just click spam button and it goes there automatically

Mr_Oink

Antispam wrote: »

I tend to direct all mail via gmail account there spam filters are quiet good and if they still get through you just click spam button and it goes there automatically

Which is fine and dandy, but does not address the issue of consent and abuse of personal data. Tolerating abuse fits for some people, but others are a little more proactive - but it depends upon your perspective and nature I guess.

yummymummy32

I have experienced this with Next also, i didnt follow it up which perhaps i should have done... hopefully they will learn that this type of behavious wont be tolerated

ahillsy

There's usually a number of ways you can unsubscribe yourself (may/may not all be methods Next provide).

The emails should always contain a way for you to unsubscribe/explain how to remove yourself from the mailing list. Usually, just a case of clicking an unsubscribe link, and then a web page loading up telling you you've been unsubscribed (or will be removed within 24-48 hours).

Another method often supported is replying to the email with "unsubscribe" in the subject. Should say if that method is supported.

And finally, if you signed up for an account with them online, sometimes you can just login again and change your email preferences there.

Obviously, if those all fail, then it can be frustrating.

Marking the email as junk/spam in would feed back to them - it could be a general problem where they haven't realised their unsubscribe link isn't working. If that's the case, and more and more people are marking the emails as spam, they should pick up on that as they should see a rise above normal "acceptable" levels.

I know it's frustrating - I've been frustrated by similar situations in the past (not Next) and I know this will be of no comfort/not trying to defend them but it wouldn't be a deliberate ploy to prevent you from unsubscribing - that benefits noone, least of all them. The whole point is to send targetted emails to those people who actually want it.