Phone4U and unsupported phones

Red_Ant

Having dodged the excessively pushy salesmen in Phones4U, I bought a Nokia 2720 there, on the O2 network (they only sell it on O2), using my existing O2 SIM in the phone.

I found it needed setting up for Internet access, so went onto the O2 website, expecting to download settings as I've done for other phones in the past.

The O2 website wouldn't provided these settings telling me I needed to contact Customer Services, and the phone didn't appear in their list of supported phones.

On contacting O2 customer services, I was told that Phones4U sell such phones without support from O2, and O2 thus couldn't help me, and I'd need to get in touch with Phones4U. On discovering they only have an onerous 0844 number for Customer Services, I went back to O2 and tried again.

I was put through to an escalation team in O2, and they offered to try to sort the issue for me, without guarantee - which they've managed to do.

I was surprised that Phones4U made no mention of such an issue when selling me the phone, and was pretty close to having to return the phone. Has anyone else had such a problem ?

Jon_01

Networks will only ever have the setting for phones they sell, it would be almost impossible to keep them for every phone made.

I used to work on the data support line at Orange and we would always try to help anyone that had a phone we didn't sell, but sometimes it was just impossible to get them working. Without access to the setup info it's all guess work as where ever thing went, for models where we sold some of them (Nokia, Samsung etc.) not too much of a problem as we could (usually) work it out from another one in the same range. But for manufactures we didn't carry, mostly no joy.

Nokia themselves have a system to text the setting for any phone they do for any network in the world.