O2 overcharging me for my iPhone monthly rate

gecko2

Hi,

I got an iPhone about 14/15 months ago when O2 was the only operator through the Carphone Warehouse.

I have my original order email which states I requested the £35 a month contract, yet I found out recently that O2 have been charging me £45 a month since the contract began.

Surely this is illegal? Who is at fault? O2 have said to contact Carphone Warehouse. But I'd like some advice before I do, and if anyone has experienced a similar problem.

Thanks in advance,

gecko2

sporedude

Take it up with Carphone Warehouse, Would have been them that sorted the contract.

poly1

Are you sure that the extra £10 a month is not an insurance product or something similar that has been added on? Have you checked you billing breakdown to make sure that the £45 a month is the contract charge?

iwanttosave_2

It would be Carphone Warehouse that you have to take this up with, O2 will only direct you back to them as well.

gecko2

O2 told me to speak with Carphone Slumhouse, and they asked me to send the order confirmation email.

So after much to-ing and fro-ing I'm certain they are just trying to fob me off with excuse after excuse.

Firstly I forwarded the original order confirmation email and was told it couldn't be opened, so I then supplied it as a word document and
took a screenshot of the email and was told it exceeded their mailbox size limit (it was a small web-safe file size), so I supplied the order confirmation number and was told there was no order in relation to the number, so I supplied the word doc alone and was told that wouldn't open. So I had to copy the text into an email. They asked for an un-altered version, is that them saying I altered the order confirmation email?!?

I got a response (from a person, not automated) saying please wait 7-10 days while we investigate this...... so I waited.... and waited. And nothing arrived.

I said I would take to this court if need be previously so sent an email recently which said that you're obviously not responding so I will take this court.

Got a reply from some higher up complaints team, saying that they had tried to email me but the email wouldn't deliver, my email works fine, I send and receive every day fine, and use it for my online business.

Then that the person had spoken with sales who then rang me and the call lasted 1 minute but doesn't know what was said. Even though I told them they could not call me as the phone had been cut off by O2 because I refuse to pay the £45 contract. So they're lying again.

In the email it said if I can prove the order confirmation email they will re-imburse me the £130 for paying £10 extra for the 13th months. Or I can fax it. I don't have a fax, and no-one who still uses one. But if I couldn't prove it they will give me half £65, and if I contact O2 they will put me on the £35 a month contract.

They are unbelievable. I'm going to reply saying I will now forward again the confirmation email and ask are they prepared to pay the £120 re-connection charge?

I don't expect a response saying they have got the order confirmation email, or are prepared to pay the re-connection fee.

I doubt O2 have said they will put me on the £35 a month contract as they have passed it onto Westcot debt recovery.

If they don't say they have received my email I guess the option would be to pay off Westcot and take Carphone Slumhouse to court.

4743hudsonj

DO NOT PAY THE DEBT COLLECTORS

You will have made it a lot harder for yourself if you pay them, just write to them recoded saying the debt is in dispute and is to be settled between you and carphone warehouse and tell them to back off

Kidge004

Surely you signed a terms and conditions (contract) which stated what the monthly fee would be???

Have you looked at this to see what the monthly fee is?

gecko2

I'm waiting on response from O2, fowarded the email from Carphone Warehouse which claims they will put me on the £35 a month.

And emailed carphone slumhouse asking for the contact details of who they spoke with at O2 to confirm and re-forwarded my order confirmation email.

Going to tell Westcot this is in dispute, thanks.

gecko2

Carphone warehouse have now seen the order confirmation email and admitted liability and will send me £130. They said they didn't actually speak to anyone as such at O2. And haven't said they will pay for my reconnection fee.

Not had a reply from O2 yet, but will forward them my email from carphone warehouse who have admitted they had put me on the wrong contract.

Told Westcot this case is in dispute.

Would the fact that I had been signed up to the wrong contract make the contract null and void?

jimbms

One question is, why has it taken well over a year for you to discover this, do you not check your bank accounts?

gecko2

jimbms wrote: »

One question is, why has it taken well over a year for you to discover this, do you not check your bank accounts?

The direct debit was set up and approx the same amount was coming out each month so I just presumed I was on the £35 a month contract. I put it down to it having an iPhone was expensive.

I check my bank account regularly, but that wouldn't give me an itemised bill for the phone.