Muller Cinema Tickets - anyone receive?

r.mac_2

I have e-mailed three times, complaining that I have not recieved my tickets, or even an acknowledgement of my complaint that I had not yet recieved my tickets.

GGRRRRR

It is so frustrating. I am not buying muller products (even if they are on special offer) in protest!!!!!

has anyone got any other details I can try contacting?

Thanks
r.mac

Dormouse

Dormouse wrote:

When I emailed them ages ago regarding this, the reply came from some woman from the agency that's handling this for Muller. I've still got her email / email address. Shall I post it here and we can all email her and annoy her?

Yeah, forgot to say, I've since had my other cheque so they're obviously doing their stuff, only very very slowly... I'd imagine we'll get them EVENTUALLY...

Right, here's the email I got from the promoters. Mine was not from Carlson but Catalyst?

HTH everyone

---

Date 13/01/2005 12:16:47 GMT Standard Time
From eleanord (at) catalystagency.co.uk

Dear,

Many thanks for your email received by Müller. As we are the agency managing these promotions for Müller your email has been forwarded accordingly.

On behalf of Müller I would like to apologise for the mix up and delay with regard to your prizes. In order for me to fully investigate this, please could you send me the mobile number by which you entered the Müllerice promotion, as well as the number or email with which you entered the Bridget Jones promotion.

Once I have looked into this, I will let you know when to expect your prizes. Again, apologies for the delay.

Many thanks,

El

Eleanor Down
Catalyst Marketing, Crabtree Hall, 70 Crabtree Lane, Fulham, London, SW6 6LW
DDI: 020 7386 3518
FAX: 020 7386 0453

To find out why we are the fastest growing Sales Promotion agency in the UK visit:
http://www.catalystagency.co.uk


Catalyst - a member of Incepta Group plc https://www.incepta.com

pompey

Dormouse,

Thanks. I may as well send a message to that e-mail address as well!

The reason that I mentioned carlson-digital was because that was on the e-mail address that I received when I entered the competition (via e-mail) advising that I had "won"!

Hopefully somebody may respond??

MimiJane

Dormouse wrote:

Right, here's the email I got from the promoters. Mine was not from Carlson but Catalyst?

HTH everyone

---

Date 13/01/2005 12:16:47 GMT Standard Time
From [email="eleanord@catalystagency.co.uk"]eleanord@catalystagency.co.uk[/email]

Dear,

Many thanks for your email received by Müller. As we are the agency managing these promotions for Müller your email has been forwarded accordingly.

On behalf of Müller I would like to apologise for the mix up and delay with regard to your prizes. In order for me to fully investigate this, please could you send me the mobile number by which you entered the Müllerice promotion, as well as the number or email with which you entered the Bridget Jones promotion.

Once I have looked into this, I will let you know when to expect your prizes. Again, apologies for the delay.

Many thanks,

El

Eleanor Down
Catalyst Marketing, Crabtree Hall, 70 Crabtree Lane, Fulham, London, SW6 6LW
DDI: 020 7386 3518
FAX: 020 7386 0453

To find out why we are the fastest growing Sales Promotion agency in the UK visit:
http://www.catalystagency.co.uk


Catalyst - a member of Incepta Group plc www.incepta.com

Thanks Dormouse ... will try this email address. Let's hope we all have more luck this time.:rolleyes:

r.mac_2

Having got nowhere by e-mailing muller customer services I am a little fed up. It is not a huge prize - but the point is we have been promised something, hat hasn't happened. I have therefore e-mailed BBC Watchdog and told them of the problem.

Fingers crossed that others have done the same - and the story/situation will come to light. Multi-national companies with huge profits shouldn't be able to get awa ywith things like this - sorry rant now over!

I'll let you know what response I get.

r.mac

pompey

I have managed to get a result from catalyst. I have received an e-mail:

"I am pleased to inform you that we have successfully traced your win and a
pair of UCI tickets will be sent to you shortly".

Thanks to everyone who helped and good luck to others (esp r.mac) in your quest.

MimiJane

pompey wrote:

I have managed to get a result from catalyst. I have received an e-mail:

"I am pleased to inform you that we have successfully traced your win and a
pair of UCI tickets will be sent to you shortly".

Thanks to everyone who helped and good luck to others (esp r.mac) in your quest.

Well done Pompey.:) Hope for the rest of us as well then.

r.mac_2

pompey wrote:

I have managed to get a result from catalyst. I have received an e-mail:

"I am pleased to inform you that we have successfully traced your win and a
pair of UCI tickets will be sent to you shortly".

Thanks to everyone who helped and good luck to others (esp r.mac) in your quest.

Well Done. FIngers crossed for the rest of you!

Dormouse

I've had a reply from Catalyst too. Apparently, my tickets were sent out straight after my last email over a month ago (yeah, right!) but they'll despatch another pair now. Here's hoping...

Dormouse

YEEEEEEEEAAAY! Got my tickets this morning (two and a half months after entering the competition)