Panasonic TV Fault - Out of Warranty

Mooza

Hello,

Yesterday my Panasonic LZD TV broke, just over two years beyond its warranty. Although I bought it from Dixons, Panasonic's technical support asked me to send it to John Lewis for repairs, which I have done. JL stated it would cost £45 for them to examine it and then whatever else to repair. It appears to be a broken power supply unit and I am expecting the repair bill to run well over £100.

My question is that, although it is out of warranty, should I really have to pay for repairs so soon on what should be a very reliable TV? I have treated it like my own child for the last two years and it hasn't moved from the spot. I've read that electrical goods should be expected to work without major fault for 5-6 years. Can I hope for a refund for these repairs?

Many thanks for reading and any help you can give.

Murray

preable

Yes you have to pay as its out of warrenty

scotsbob

I believe that you are covered under the "Sale Of Goods Act" you should go back to Dixons and sekk redress undeer the act.

TUS

I have a broken Panny sat in my house and have been quoted £300-500 repair for a faulty board. Do John Lewis do a generic repair service?

will-in-estoril

scotsbob wrote: »

I believe that you are covered under the "Sale Of Goods Act" you should go back to Dixons and sekk redress undeer the act.

Agreed. The PSU, an integral part of your TV, should be manufactured to last a lot longer than it has.

The downside is that you are dealing with Currys/Dixons, who are not known for their wonderful aftersales service, or indeed knowledge of the law. Do not be fobbed off by being told that it is out of warranty or that you would have to contact the manufacturers.

You may need to take them to court, but this is inexpensive and would definitely be worth it in your case.

will-in-estoril

TUS wrote: »

I have a broken Panny sat in my house and have been quoted £300-500 repair for a faulty board. Do John Lewis do a generic repair service?

You should start a new thread, rather than hijack somebody else's.;)

Mooza

Thanks for your help guys. Here's what's happened since:

I contacted Dixons who didn't want to know since it's out of warranty. I quoted SoGA at them and was asked to submit a report from an engineer to confirm the defect was inherant.

JL contacted me to say the repairs will cost over £200. I have since contacted Panasonic who have asked me to forward this quote and proof of purchase to them as they said they "might be able to help."

I'll let you know how I get on.

Murray

will-in-estoril

Mooza wrote: »

Thanks for your help guys. Here's what's happened since:

I contacted Dixons who didn't want to know since it's out of warranty. I quoted SoGA at them and was asked to submit a report from an engineer to confirm the defect was inherant.

JL contacted me to say the repairs will cost over £200. I have since contacted Panasonic who have asked me to forward this quote and proof of purchase to them as they said they "might be able to help."

I'll let you know how I get on.

Murray

I wish you well. Panasonic may help you on an ex gratia basis, but Dixons have done what all poor retailers do: tried to put obstacles in the way of their fulfilling their legal obligations.

The SOGA covers more than inherent faults, poor quality components may not be inherent but can cause a product to fail.

mochyn88

Sale of Goods Act covers you for 6 years for major items but it is very difficult to get them to admitting goods were not of satisfactory quality

wealdroam

preable wrote: »

Yes you have to pay as its out of warrenty

Preamble, is that a definitive answer or just your best guess?

Probably best not to make statements you are unsure of.
Could mislead people, couldn't you?

Mooza

Update and it's good news:

I sent Panasonic a friendly, slightly begging letter and they've agreed to supply parts for free, I'm paying for the labour.

Result - it's costing me £45 rather than £203.

I'm very happy with that.