Direct Debit Indemnity Claim - Furious! Where to turn?

mrjam

Funny eh, spoke to a manager, expressed my disgust, threatened small claims court, money straight back in. Amazing :cool:

jambosans

mrjam wrote: »

Funny eh, spoke to a manager, expressed my disgust, threatened small claims court, money straight back in. Amazing :cool:

It's worth baring in mind the refund is given on the condition the the Direct Debit Originator indemnify A&L. You can't take A&L to court over an amount you're requesting refunded by a 3rd party (the Originator).

I'm glad to hear the matter's sorted, there's nothing more frustrating than an inconsistent explanation which differs from advisor to advisor. In those instances I always just give up phoning, and put my issues in writing. It may take a little longer, but it gets the matter resolved. In your case, I would have given up with A&L and started hounding the Originator to refund.

Also, be aware, if the Originator decline to indemnify A&L after they investigate your claim, the money will be withdrawn again.