Direct Debit Indemnity Claim - Furious! Where to turn?

bengal-stripe

mrjam wrote: »

.......i told her this was rubbish.......

mrjam wrote: »

Im now more furious than ive been in an extremely long time......losing patience big time.

mrjam wrote: »

.....half of bank staff dont have a clue what they are talking about and then have the cheek to talk to you like you are something they stood in.........

mrjam wrote: »

..... oh dear oh dear, A&L are a shower of absolute prats quite frankly. Im really losing patience.... :mad:

I'll take it, you enjoy "losing your patience", that's why you phone numerous times in a day.

Well, we all get our kicks somehow! :D:D

mrjam

Well if i didnt phone numerous times a day i wouldnt find out how id been lied to 3 times by 3 seperate members of staff now would i... let me guess, you work for them? wouldnt be surprised.

Mark_In_Hampshire

bengal-stripe wrote: »

I'll take it, you enjoy "losing your patience", that's why you phone numerous times in a day.

Well, we all get our kicks somehow! :D:D

I think the OP was just trying to get the bank to make good on the promises that were made to him...

mrjam

Mark_In_Hampshire wrote: »

I think the OP was just trying to get the bank to make good on the promises that were made to him...

Exactly that thank you Mark, and they have just proved that they can never do so, and lied along the way, and now apparently they are "nothing to do with BACS" and "arent goverened by the DDG Scheme"..... they make me sick, i feel sick with anger and i very rarely get worked up.

bengal-stripe

mrjam wrote: »

... let me guess, you work for them? wouldnt be surprised.

I neither work for a bank nor a call centre! - Well, the patience of a saint is not your thing!

Mark_In_Hampshire wrote: »

I think the OP was just trying to get the bank to make good on the promises that were made to him...

There are better ways to do that, than blowing one's top!

mrjam

bengal-stripe wrote: »

I neither work for a bank nor a call centre! - Well, the patience of a saint is not your thing!



There are better ways to do that, than blowing one's top!

I havent "blown my top" with anyone, ive been nothing but polite, well mannered and MORE than understanding with the lying, cheating, pathetic excuses for "staff" at Alliance & Leicester for many years and i for one am voting with my feet, ive been with some bad banks in the past, but absoluely nothing compared to these lot.

property.advert

Letter to CEO stating that as a consequence of their actions, indifference and any other adjective you care to name, you are putting them on notice that you intend to hold them liable for your time at £XYZ per hour (not your salary divided but as if you were consulting in your profession) or occurrence. They will write back denying liability but your letter remains on file and establishes a timeline.

Insist one person takes ownership of the problem, not a sequence of customer service assistants and that that person has the authority to make good on the problem.

Small claims court is easy to do, they know that and it costs them more to defend an action than compensate you.

As Corporal Jones used to say "they don't like it up 'em !"

mrjam

Surprise Surprise, Lied to again, No later than tomorrow morning i was told yesterday morning, Just checked, Nothing...... BACS replied to my email saying they have raised the issue with a "contact" at A&L but wether that will resolve anything god knows...

mrjam

HA, And now BACS have just contacted me saying A&L have told them that they have contacted me about it and its been sorted. Which they have NOT! Seriously A&L are attrocious, they even lie to BACS now..... small claims court i think.

premierfella

I understand your frustration, but I personally don't think small claims court is the way to go (unless there is some significant loss that you are incurring by A&L/Santander dragging their knuckles).

No harm in threatening to do it, as part of the process of following property.advert's advice above, but actually doing it is a totally inappropriate step at this point (IMO of course).