broadband only working with wire connected??

klee1505

sorry im not very technical so i dont know if im wording things wrong lol.

bassically i got BT broadband last week and the only way the lap top will keep connection is where the internet wire is connected does any one know what we are doing wrong?

Thanks

Browntoa

did you install all the BT software from the CD in the Box ??

it installs its own software to do wireless connections ( and its rubbish) go to add remove programs and remove it all or if its easier for you then go to a restore point from before you installed it

this is how to do restore in XP

http://support.microsoft.com/kb/306084

this is Vista

http://www.bleepingcomputer.com/tutorials/tutorial143.html#restore

no files get lost

You do NOT need to install all the BT rubbish to connect

klee1505

im not too sure we put the CD in and it did its thing. i will have a look when i get home.
would it be easier to take it all off and start again?

Browntoa

take it off and leave it off , its really not required on ANY broadband supplier but they like to hijack your homepage and put their branding all over your PC

all you really need is to detect the wireless network once the hub is powered up and enter the wireless key ( which is on the back of the hub) XP or Vista can manage wireless on their own (and do a better job)

the restore point will put the laptop setting back as it was before the CD was used