£26 to disconnect Orange Broadband

ic198

Hi,

I'm trying to disconnect my Orange broadband as I am moving abroad. When I phoned up I was told there was a £26 fee to disconnect. When I said I was unhappy about this I was told that its a standard fee BT applies (it is a BT phone line) to disconnect broadband and all suppliers charge it. Does anyone know if this is true?

KimYeovil

Yes, this is a universal charge that every supplier has to stop a connection. If you were transferring from one ADSL provider to another provider there would be no disconnection charge (and the transfer/connection charge is usually absorbed in the new contract). But as this is not the case there is a fee.

kwikbreaks

If you terminate ADSL services rather than migrate using a MAC then BT OpenReach charge the ISP something in the region of £25. I can't say for certain that all ISPs pass that on to the customer but certainly BT Retail do because we see constant complaints about it.

It may be worth checking the T&C but the odds are that it is in there and they sneakily notified you of the change in one of those boring emails that everybody deletes without reading.

ic198

Thanks to you both- I just wanted to check I wasn't getting stitched by Orange, I've had a few 'interesting' experiences with them in the past!

kwikbreaks

Good luck in your new life.

CrabPaste

http://www.orange.co.uk/time/disconnection

preable

Yes they do charge you to disconnect