Vodafone outstanding balance from 2005!

Kentgirl_3

Hi Everyone

I have received a letter from Vodafone asking for £37 from my mobile phone account from December 2005 which I have closed.
The money is from and outstanding balance on the account which was apparently never paid. It was such a long time ago that I do not have any paperwork to back-up the claim.
Where do I stand on this? Any suggestions would be helpful

Thanks

Sam

in_the_Cotswolds

Be very careful with Vodafone. They will think nothing of putting a default on your credit file.

preable

Just pay the £37 not worth getting a default on your file

DarkConvict

If they want to place a default they need to place it within 6 months of a default occurring (so back in 2005), so it would be to late to add one now anyway.

For just £37 i would probably pay, however be sure to ask for the last 3 months of statements from them just to confirm the amount is correct. Vodafone collections don't always seem to have the same info as vodafone customer services. Be sure you owe the money, and remember keep all paperwork for 6 years!

armaghgirl

Hi there,

I have just spent 1hr 10mins on the phone to Vodafone over a similar case.

I left Vodafone in January 2010 at the end of my contract and went to O2.

I was told at the time that my balance was zero, so I took on the contract with O2 and thought that was the end of it.

I was wrong...

I received a letter from a debt recovery agency to say that I owed Vodafone £90ish.

I knew that this was incorrect, so I eventually got through to Vodafone and they informed me that my past bills have been overcharged because I have been getting charged for inclusive texts on my tariff.

So I said can you check the months previous, she said that I have been overcharged.

But then she came back onto the phone and said that actually my phone must have been set on roam, and that I was on Vodafone Ireland when I sent all my text messages instead of Vodafone UK.

I told her that this was impossible as I cant receive Vodafone Ireland signal where I am...I can barely get Vodafone UK.

So she said there is nothing that they can do, because as far as they can see I was in Ireland when I sent these texts.

I must have moved house for 5 months and not noticed.

So she is sending me out the itemised bills (free of Charge) they were trying to charge me £1.50 for each bill at the beginning of the conversation.

Any ideas what I can do, I know now that Vodafone has messed up and they are trying to blame my stupidity, of not knowing how to use a mobile phone properly.

DarkConvict

armaghgirl,

You should start your own topic rather than hijack this one.

Anyway the general advice with vodafone is contact them via the web team as they are better at resolving disputes!

Vodafone_company_representative wrote: »

Hi,

If you’d like to get in touch, send us an email and I’ll be more than happy to look into this.

Please ensure that you put the code WRT135 in the subject line so that the email comes into us and include your username a link to this page in the body of the email.

I look forward to hearing from you.

Kind regards,

Jenny
Web Relations Team
Vodafone UK