Maplin Vent

esuhl

bryanb wrote: »

Buying the wrong item is your responsibility - even if they advise you.

That's blatently untrue. Section 14 of the Sale of Goods Act states that if the buyer makes known "any particular purpose for which the goods are being bought, there is an implied term that the goods supplied under the contract are reasonably fit for that purpose, whether or not that is a purpose for which such goods are commonly supplied, except where the circumstances show that the buyer does not rely, or that it is unreasonable for him to rely, on the skill or judgment of the seller or credit-broker."

I think a judge would consider it more than reasonable to rely on the opinion of a sales assistant in when making such a purchase. Of course, we don't know exactly what was said, but it is certainly not the case that the buyer is always responsible if they heed bad advice as you suggested.

mikey72

Dr_Crypto wrote: »

Sorry, Vyle.

I wanted to connect my computer to a Bose speaker. I asked them for a cable to do this. They sold me something with a normal speaker plug at one end and then two red and white plugs at the other. I put the speaker plug into the computer's headphone socket and then realised that the speakers didn't have any red/white connectors on them! It seems that what I needed was a 3.5mm jack to jack cable. I found one online for £2 (compared to Maplin's £6) so naturally I wanted a refund for the incorrect cable and to buy the right one for less than half the price.

That's the reason bryanb is wrong.
You tell Maplin what you want, they change you £2 for the cable and £4 for the expert advice. If it's not right then, you should get a refund.
If you buy the £2 one and it's wrong, that's down to you.
(although distance selling then works)