What are my rights when it comes to refunding a buyer?

Sugar_Coated_Owl

It isn't the responsibility of the buyer to purchase additional insurance. You are responsible for ensuring that the item gets delivered to the buyer. You would lose a PayPal claim as you cannot provide tracking information. For a pair of jeans costing £20 posting normal 1st/2nd class is fine as this covers you up to £32. You will need to refund the buyer and then claim from the Royal Mail.

lovetoshop_2

Hey big saver has someone seriously upset you in your life to be this angry ???

soolin

Refund before it gets to a chargeback scenario. You need to refund the whol elot, including the original p and p paid.

Then after 15 working days have elapsed (which I think it has already) reclaim your loss from the RM using your certificate of posting.

As others have said it is up to you to get the parcel to your buyer so any insurance is to protect you, not the buyer.

Soo

BONJOEY

ok thanks for all the info, ebay is c**p in other words , the buyer always wins no matter what, even if they are b**lsh**ing

think i will give ebay a break from now on

soolin

BONJOEY wrote:

ok thanks for all the info, ebay is c**p in other words , the buyer always wins no matter what, even if they are b**lsh**ing

think i will give ebay a break from now on

This isn't an ebay thing, it is simple logic. If you bought from someone online, or via an ad in a magazine whether a shop, small trader or individual then surely you would expect to get the goods you paid for.I can't believe anyone would pay for an item and then when it didn't arrive just shrug their shoulders and say 'oh well, it was a gamble'.

As a seller you can protect yourself by keeping a certificate of posting, as you quite correctly did, or for more expensive items over £32 using special delivery so that you can ultimately reclaim your loss from the Royal Mail.

This isn't an ebay problem, it is a Royal mail problem.

Soo

bleugh

BONJOEY wrote:

just a thought though, i have the same happening to me at the moment,
i sold some jeans, for 20 including postage, i posted 2nd class

they say they havent recieved a MONTH later!
i have a recipt from post office, ( always get them if your an ebayer)

but on my listings i always offer 65p for insurance, the buyer didnt pay this, so therefore i didnt post recorded delivery, so where do i stand with paypal,
as i offered the insurance and the buyer didnt take it out?

READ POST 17

INSURANCE IS REQUIRED BY PAYPAL


now, again, in bigger text if anyone else misses it


IF YOU USE PAYPAL, YOU MUST COMPLY TO PAYPAL T&C

THIS MEANS YOU MUST ENSURE DELIVERY

THIS MEANS YOU MUST INSURE THE PARCEL

THIS MEANS YOU CAN ONLY USE RECORDED OR SPECIAL TO POST THE PARCEL

in other words, if royal mail looses the parcel, it's your responsibility as a seller to ensure the buyer does not loose out

this isn't crap, isn't unfair, it's actually VERY GOOD POLICY

soolin

sorry bleugh...what was that?

:rotfl:

Soo

frivolous_fay

I think he said one of paypal's policies was a good thing!

*faint*

MyUserNamesTaken

Bleugh, I don't think you used enough emphasis in that post. You should have underlined and used red font on the word "you" in the following section:

"THIS MEANS YOU MUST ENSURE DELIVERY

THIS MEANS YOU MUST INSURE THE PARCEL"

heybigsaver_2

lovetoshop wrote:

Hey big saver has someone seriously upset you in your life to be this angry ???

I'm not really angry, I'm perfectly calm...I'm just a bit wound up.