Erroneous Transfer - Keep quiet or resolve?

Brduk

I've recently received a couple of letters from an energy supplier addressed to someone i've never heard of (but with my house and street number). I thought this situation was most likely a database entry error which would resolve itself when the addressee and energy supplier next spoke on the phone.

Fast forward a couple of weeks and today I contacted my energy provider in order to obtain data to carry out a cost comparison with other suppliers. I was informed that they were no longer my energy supplier since March. This was news to me, so the advisor presumed that this was an erroneous transfer. I've managed to find one of the letters to my address (but not in my name) and the 'supply address' is not mine!

With redundancy looming, i've taken pause of my initial reaction of contacting the "new" utility company to explain their mistake. What would happen if I were to play dumb and keep quiet? Free Gas & Electricity? or would this other person be paying for my usage?

KimYeovil

Neither. You are liable. If redundancy is looming then you ought to be looking at monitoring your consumption and making sure you can afford to pay for what you are using - you should not be larking about building up months and months of arrears that you will have to pay for. Not only will you have to pay for them, you will be paying a premium in not being on the cheapest tariff.

Grow up and sort out the hic-cough.

Brduk

Dear Kim, thank you for your concise and condescending reply, I'll look forward to further correspondence from you with relish.

Unwittingly, I suspect, you have raised a salient point. Liability. My records show that I have a legally binding contract with energy supplier 'A' to provide means to support my energy requirements. I have no such contract, written or implied with company 'B' who have began sending letters to my property in another persons name.

Discuss.

Plushchris

Brduk wrote: »

Dear Kim, thank you for your concise and condescending reply, I'll look forward to further correspondence from you with relish.

Unwittingly, I suspect, you have raised a salient point. Liability. My records show that I have a legally binding contract with energy supplier 'A' to provide means to support my energy requirements. I have no such contract, written or implied with company 'B' who have began sending letters to my property in another persons name.

Discuss.

You are using fuel (regardless of supplier) this fuel needs to be paid for by the person using it.

Discuss

bye_bye_band_G

Why do you think you should not pay for fuel you have used?
I might be a customer of the same energy company.
I don't want to subsidise your fuel bill, thankyou.

dogshome

Hi Brduk - The real point here is that you have been "Slammed", which if your job is presently at risk is bad news.
With your old supplier you knew the tariff you on, the size of your bills and could plan to reduce them, but now you are in La La land and will not know the tariff and it's terms till you get your first bill.

You have letters from the new supplier - get on to them, make a fuss and demand info on every tariff they have that's suitable for you.
If they offer a tariff thats cheaper than your old supplier, then let the switch go through, if they can't, then shout Erroneous Transfer
Good luck

PNPSUKNET

No what the new supplier would do is send you back to your old supplier, who would then bill you as if you have never left.

Gerrard_8_lfc

dogshome wrote: »

Hi Brduk - The real point here is that you have been "Slammed", which if your job is presently at risk is bad news.
With your old supplier you knew the tariff you on, the size of your bills and could plan to reduce them, but now you are in La La land and will not know the tariff and it's terms till you get your first bill.

You have letters from the new supplier - get on to them, make a fuss and demand info on every tariff they have that's suitable for you.
If they offer a tariff thats cheaper than your old supplier, then let the switch go through, if they can't, then shout Erroneous Transfer
Good luck

Why not just pay for the energy that the customer has used ?

Or should you write and Head it Complaint. and hope its for free. This is moneysaving not scamming pay your bill you have used it.

Haarlem

bye_bye_band_G wrote: »

Why do you think you should not pay for fuel you have used?
I might be a customer of the same energy company.
I don't want to subsidise your fuel bill, thankyou.

Thats not quite right. If the poster gets no bill we all pay, as the suppliers even out what is called "system losses" and recover this from all who pay. These include "technical losses" as well as unbilled units.

In effect it is a very small amount as it is averaged out over millions.

Its one reason the suppliers do not put much effort into identifying those who do not recieve bills from any supplier.

Brduk

Plushchris wrote: »

You are using fuel (regardless of supplier) this fuel needs to be paid for by the person using it.

Discuss

Yes, but there needs to be terms and conditions applied to this situation, what responisbilities will lye on both sides, where is there an outline for these considerations? I will happily offer renumeration for the goods and services when this is outlined.

bye_bye_band_G wrote:

Why do you think you should not pay for fuel you have used?

Where have I said I will not offer payment? Please use a direct quote in your return statement.

Dogshome wrote:

Hi Brduk - The real point here is that you have been "Slammed", which if your job is presently at risk is bad news. With your old supplier you knew the tariff you on, the size of your bills and could plan to reduce them, but now you are in La La land and will not know the tariff and it's terms till you get your first bill.

I have not been "Slammed", as my personal details have not been provided, disclosed, garnered or used by a third party.

Dogshome wrote:

You have letters from the new supplier - get on to them, make a fuss and demand info on every tariff they have that's suitable for you.
If they offer a tariff thats cheaper than your old supplier, then let the switch go through, if they can't, then shout Erroneous Transfer
Good luck

Incorrect, I, have not received any letters from a new supplier, letters to another person have arrived at my address, these are now being re-routed

spiro

Contact your 'old' supplier urgently and thell them you have been erroneously transferred and you want to come back to them. This could be a genuine mistake, a dodgy salesman or someone attempting to get bills with their name on at your address so they can get credit card, bank account......

You may not have been 'slammed' but someone else has managed to take over you energy supply and the actual supply address may not be yours but the bills will be coming to your address and in the end may so the debt collectors.