Change of rules for feedback?

rwgray

I once had an inappropriate negative feedback removed by replying to it within the feedback system (I presume you can still do that) using the buyer's real name. Publicly displaying this is strictly against policy - eBay can then remove the entire feedback not just the name, whether the buyer requests it or you do. A dirty trick, but well deserved in this case!

Inappropriate negatives can have a dramatic effect on smaller sellers.

Some inexperience buyers don't realise this and will leave a negative without even trying to resolve the dispute amicably. Negative feedback and enforced chargebacks are weapons of LAST resort. I always offer 100% guarantees to buyers so I find it extremely rude when they use a PayPal dispute without simply asking for their money back first!

Rich.x

Philycheesesteak

cyberbob wrote: »

Because its a false positive. You are not allowed to give a positive with a negative comment, A NPB strike is a far better way to stop them anyway. With 2 of them they have effectively banned themselves from 90% of ebay

You can't exclude people with low FB etc. You can put what you like in your listing tell them but it wont stop them bidding and just makes the seller look silly and a target for scammers

What you can do is set your seller preferences to exclude those wuth 2 strikes or more

Goto account tab. Then select site preferences then you can set your seller preferences

Thanks, I've amended my settings and recommend others do too:

Your buyer requirements have been updated. Block buyers who: Have received 2 unpaid item(s) recorded within 12 Month(s).
Have 4 breach of policy report(s) within 6 Month(s).
Have a feedback score of -1 or lower.