Halifax Telephone Banking

MoneySavingUser

rb10 wrote: »

Alternatively, http://www.halifax.co.uk/bankaccounts/callback.asp (that'll take you through to new accounts, but they'll put you through to telephone banking).

This used to put you through to normal telephone banking - but now it sends you straight to new accounts - sometimes they put you through to another dept. but some of them just tell you to hang up and dial 08457 20 30 40

miller

One weird thing is how some payees are classed as "Bill Payments" and others as "Transfers". Doesn't seem to be any logic to it, unless there was an option when I was setting them up.

jambosans

miller wrote: »

One weird thing is how some payees are classed as "Bill Payments" and others as "Transfers". Doesn't seem to be any logic to it, unless there was an option when I was setting them up.

They don't really mean anything. If you look Online, transfers and bill payments shares the same section. I think it's merely to differentiate between transferring to another person, or paying a bill to a company (e.g. your credit card). They are setup in an identical way. Internal transfers (between Halifax or BoS) accounts are distinctly different to 3rd party bank transfers/ bill payments.

Does the Telephone Banking IVR categorise them? (genuine question, I've never used the automated service) It's certainly not an option when you setup up either via Telephone Banking or Online.

miller

jambosans wrote: »

Does the Telephone Banking IVR categorise them? (genuine question, I've never used the automated service) It's certainly not an option when you setup up either via Telephone Banking or Online.

I'd rather not have the distinction between the two (especially when its unclear). All my payments to friends etc. come under Transfers ("Transfer" to me suggests an intra-Halifax movement).